Supervisor Collections

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities**:

- Planning, developing, and managing the quality and productivity of Production teams
- Aligning with key business partners to serve customers
- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
- Working with business partners to identify ways to improve business processes
- Assisting in building, reviewing and adhering to the annual business plan
- Controlling expenses and increasing profitability via productivity and quality gains
- Working with the Supervisors and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics
- Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals
- Reviewing work results of the team and their pattern of handling pharmacy benefits and plans
- Negotiating solutions, resolving conflicts and anticipating/handling critical situations
- Developing, motivating and retaining employees and challenging the team to set ambitious goals
- Providing regular performance feedback and giving frequent formal and informal coaching sessions
- Reconciling daily volumes received with completed and resolve any discrepancies
- Reviewing Quality Reports and identifying Training Gaps and getting the team trained on the same
- Analyzing the quality reports to identifying gaps in the SOP and getting the same updated into the SOPs for effective delivery of output
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Graduate
- Minimum of 5 years of experience in in AR, credit and cash posting in a supervisory role
- Working experience in Provider setting for ambulatory services
- Solid exposure to People management, Performance Management and Client Management
- Sound Reporting/ MIS skills
- Solid Proficiency in MS Office
- Proven excellent interpersonal skills
- Proven exposure to all the facets of Operation Management
- Proven excellent communication skills, relationship building and interpersonal skills
- Has been involved in extensive client interaction
- Well verse with Process metrics
- Open to Night Shifts

**Preferred Qualification**:

- GECB, Epic, Allscripts, IDX, Groupcast, Flowcast, Centricity, CPR+ etc. experience
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._