Operations Executive

6 days ago

Kattedan Ie Hyderabad Telangana, India Cosmo Carrying .Pvt . Ltd. Full time

**Department**: Operations.
**Reports To**: Operations Manager / Head of Operations.
**Location**: Office-based / Destination-based

**Job Purpose**

To ensure the smooth and efficient operation of all tours from booking to completion.
The Tour Operations Executive coordinates with suppliers, internal teams, and customers to deliver high-quality travel experiences while maintaining cost efficiency and operational accuracy.

**Key Responsibilities**
**1. Tour Execution & Coordination**
- Manage confirmed bookings and departures for group and FIT (Free Independent Traveler) tours.
- Ensure all travel arrangements (flights, hotels, transfers, sightseeing, meals, guides) are confirmed accurately and on time.
- Prepare detailed itineraries, service vouchers, and travel documents for clients and tour leaders.
- Monitor daily operations and handle on-ground challenges promptly.

**2. Supplier Liaison**
- Communicate and coordinate with hotels, transport providers, guides, and activity suppliers.
- Confirm services, special requests, and last-minute changes.
- Ensure service standards are met and report any supplier issues.

**3. Financial Administration**
- Request and compare supplier quotations to ensure cost efficiency.
- Prepare purchase orders and verify supplier invoices.
- Maintain accurate cost sheets and assist in post-tour cost reconciliation.

**4. Quality Control & Customer Service**
- Check all documents for accuracy before tour departure.
- Follow up with customers and tour leaders during and after the tour to ensure satisfaction.
- Handle complaints or service issues professionally and promptly.

**5. Coordination with Internal Teams**
- Work closely with the Sales and Product departments for itinerary feasibility and pricing.
- Support the Accounts team with payment follow-ups and documentation.
- Provide updates to the Marketing team regarding tour details and changes.

**Key Skills & Competencies**
- Excellent communication and coordination skills.
- Strong attention to detail and accuracy.
- Ability to handle multiple tours and deadlines simultaneously.
- Negotiation and problem-solving skills.
- Good knowledge of destinations, geography, and travel industry trends.
- Proficiency with booking systems and MS Office (Excel, Word, Outlook).

**Qualifications & Experience**
- Bachelor’s degree in Tourism, Hospitality, or a related field.
- 1-3 years of experience in a tour operations or reservations role (preferably in a tour operator environment).
- Familiarity with GDS (Amadeus, Galileo) or tour management software is an advantage.
- Fluency in English, Hindi & Telugu (additional languages are a plus).

**Work Conditions**
- Office-based with occasional travel (for supplier visits, inspections, or accompanying groups).
- May require occasional weekend or after-hours support during peak travel seasons.

Interested can share your resume on +91 91543 63377.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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