Social Media Executive

3 days ago

Gomtinagar Lucknow Uttar Pradesh, India Niftel Communication Full time

**Position - Online Reputation Management Executive (ORM)/ Social Media Customer Support Executive**

**Position Summary**

A key role in our overall social media space for provide customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customer’s product and campaign-related queries. One key expectation from the person handling the responsibility will be to improve the brand image on complaints and grievance handling mechanisms.

**Key Responsibilities**

~Proactively attend all queries, complaints, and requests across the company’s social media platforms.

~Raise issues to the concerned teams and follow up for resolutions

Proactively and continuously keep the customer and stakeholders informed about the status of the problem

~High level of individual discretion to ensure customer satisfaction and business success

~Build credibility with customers by empathizing with their problem in words, proactively understanding their needs, and responding promptly

~Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

**Qualifications, Skills and Competencies**

~1+ year of experience in online reputation management or social media management, digital marketing, or Customer service experience of at least one year to six months.

~Excellent written and verbal communication skills.

~Advanced knowledge of social media platforms and digital communication channels.

~Good command over the English Language, ability to effectively communicate information in written format.

~Working knowledge of platforms like Facebook, Google Play Store, and Twitter.

~An active (X) Twitter handle with good following and some exposure in any platform of communication, including media relations, internal communication, branding and social media is desirable.

~A problem-solving attitude.

**Working Environment**

~Full-time position with rotational shift, 6 days a week and one day rotational week off.

~Willingness to work in shifts (24/7).

~Work from office role

**Please connect with HR Alviya at 8810706413, for further details**

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Work Location: In person

  • Social Media Intern

    7 days ago

    Gomtinagar, Lucknow, Uttar Pradesh, India Profession Hike Full time

    Stipend - 5000/MONTH Timings - 11am - 5 pm Job Responsibilities: - Assist in developing and executing social media strategies across various platforms (Facebook, Instagram, LinkedIn, Youtube etc.). - Manage day-to-day social media activity, including posting, scheduling, and monitoring. - Monitor social media performance and track key metrics (likes,...

  • Social Media Executive

    2 weeks ago

    Lucknow, Uttar Pradesh, India EMM- AC Full time

    **Social Media Executive at EkMinute Media** EkMinute Media is looking for 5 Social Media Executives to manage social media activities for a government project. **5 Key Roles**: - Social media management of Accounts - Research - Ground Reporting - Analytics - Amplification **Eligibility & Experience**: - Graduate (any discipline) with digital media...

  • Social Media Executive

    1 week ago

    Lucknow, Uttar Pradesh, India Shakyaa Global Trading Pvt Ltd Full time

    This is the job role for Social Media Executive. - Manage social media presence across platforms. - Managing & Running Facebook Ad Campaigns. - Create content for ads like Graphics, Posts, Reels. Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Social media executive: 1 year...

  • Social Media Manager

    4 weeks ago

    madhya pradesh, India Social Brandinn Full time

    Company DescriptionSocial BrandInn is a creative content agency that empowers entrepreneurs, creators, and businesses to excel in the digital space through stunning visuals, engaging videos, and compelling storytelling. We craft high-quality content and ads that enhance brand identity and drive organic growth across Instagram, YouTube, and Facebook. Our...

  • Social Media

    7 days ago

    Gomtinagar, Lucknow, Uttar Pradesh, India Urbanfeat Technologies Private Limited Full time

    **Key Responsibilities**: - **Develop Social Media Strategies**: Create and execute strategies to increase brand awareness and engagement on platforms like Instagram, Facebook, LinkedIn, etc. - **Manage Paid Advertising**: Plan and run paid campaigns on social media platforms and Google Ads. Track results and adjust to improve performance. - **Content...

  • Social Media Executive

    3 days ago

    Lucknow, Uttar Pradesh, India Rankon Technologies Private Limited Full time

    **Key Responsibilities**: - Manage daily posting, scheduling, and engagement on all major social media platforms - Create and execute monthly social media calendars and campaigns - Develop engaging, creative, and innovative content (text, image, video) - Monitor analytics, prepare performance reports, and optimize strategies - Run paid ad campaigns on...

  • Social Media Executive

    2 weeks ago

    Jankipuram, Lucknow, Uttar Pradesh, India Digital Bhaiya Full time

    **Dear Applicants,** **Company Description** Digital Bhaiya is a digital marketing company specializing in Google Maps listing, Social Media Promotion and promoting websites to top ranks. **Role Description** This is a full-time on-site role as a **Social Media Executive** located in Lucknow at Digital Bhaiya. The Social Media Executive will be...

  • Social Media Design Intern

    5 days ago

    Gomtinagar, Lucknow, Uttar Pradesh, India Technophilic Private Limited Full time

    **Company Overview**: Technophilic is a leading IT company specializing in innovative solutions for marketing and digital transformation. We are committed to driving growth and efficiency for our clients through cutting-edge technology and strategic insights. Join our dynamic team and be a part of our mission to deliver exceptional value to our...

  • Social Media Executive

    2 weeks ago

    Lucknow, Uttar Pradesh, India Barrownz Group Full time

    **Description** **Responsibilities** - Develop and implement comprehensive social media strategies to enhance brand visibility. - Create, curate, and manage published content across various social media channels. - Engage with followers and potential customers by responding to comments and messages promptly. - Analyze social media metrics to measure the...

  • Social Media Manager

    1 week ago

    Gomtinagar, Lucknow, Uttar Pradesh, India Omega Standards Full time ₹ 1,92,000 - ₹ 4,80,000 per year

    Responsibilities:As our Social Media Manager, you'll be the voice of multiple brands across social platforms. You'll lead content planning, community engagement, performance tracking, and digital storytelling.Your work will directly impact brand awareness, engagement, and conversions.Collaborate with the design and content teams for campaign planning and...