Guest Relations Executive

3 days ago

Salem, India GRAND ESTANCIA Full time

Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

**Salary**: ₹8,000.00 - ₹13,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7708977734

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