Reservation Executive

2 days ago

Salem, India WOW Hotels and Resorts Full time

**Key Responsibilities**:

- Process, modify, and cancel reservations in the PMS accurately.
- Coordinate with hotel front desk and revenue teams to ensure rate parity and inventory control.
- Follow up on provisional bookings, inquiries, and guest confirmation calls.
- Upsell higher room categories and promote special offers to maximize revenue.
- Maintain guest profiles and reservation history to provide personalized services.
- Handle group bookings, rate negotiations, and room block management.
- Ensure adherence to SOPs, cancellation policies, and booking guidelines.
- Provide regular reservation reports to management and assist in forecasting.

**Skills & Competencies**:

- Knowledge of PMS/CRS software (Opera, IDS, eZee, Cloudbeds, etc.)
- Familiarity with OTA extranets and channel managers (RateGain, Staah, etc.)
- Strong verbal and written communication skills.
- Attention to detail and accuracy in data entry.
- Customer service and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment.
- Team coordination and multitasking capabilities.

**Experience & Qualifications**:

- Minimum 1-3 years of experience in reservations/front office/hospitality sales.
- Diploma or degree in hotel management, tourism, or a related field.
- Prior experience in a centralized reservation or front office setup preferred.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid time off
- Provident Fund

Work Location: In person

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