Internation Calling

6 days ago

Jalandhar, India WIZE ENTERPRISE Full time

**International Calling Job Description Template**

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

**International Calling Responsibilities**:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

**International Calling Requirements**:

- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.

**Job Types**: Full-time, Fresher

**Salary**: ₹15,861.97 - ₹25,399.91 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9478697038

  • International BPO Call Centre

    2 weeks ago

    Jalandhar, Punjab, India The Web Expert Full time ₹ 20,000 - ₹ 35,000 per year

    Candidates required for the role of Telesales Executives for an International BPO(English Mandotry) with 1-2 yrs experience.Night Shift timings: 8pm to 5AMSalary: 20k to 35k fixed + IncentivesOne must have impeccable command over english language.Interested may share their resume on whatsapp ThanksJob Type: Full-timePay: ₹20, ₹30,000.00 per...

  • Test Administrator-on Call

    3 days ago

    Jalandhar, Punjab, India Pearson Full time

    Pearson VUE offers a great environment to start or grow your career, we are now hiring for **On-Call Test Administrators** to join our team in various locations **Job locations: Jalandhar** This is a temporary position that will go through the end of the contract. **Purpose of the role** The Test Administrator position is responsible for providing a...

  • International Sales Executive

    2 weeks ago

    Jalandhar, India WIZE ENTERPRISE Full time

    **International Sales Executive Job Description Template** We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. To be successful as a sales executive you should be an inspired...

  • Tele Calling Executive

    2 weeks ago

    Jalandhar, India Dinesh Publication Pvt Ltd. Full time

    D-168, Focalpoint, near - Foodcoast international **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Evening shift - Flexible shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Jalandhar, Punjab: Reliably commute or planning...

  • Call Center Representative

    2 weeks ago

    Jalandhar, Punjab, India smartsolutinsinfotech Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Here's a look at all the key responsibilities:Handle customer complaints, provide appropriate solutions and alternatives within the time limits.Provide accurate, valid and complete information by using the right methods/tools.Take ownership of customer issues.Escalate unresolved issues to relevant internal teams.Follow communication procedures, guidelines...

  • Call Center Representative

    1 day ago

    Jalandhar, India smartsolutinsinfotech Full time

    Here's a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures,...

  • International Bpo Call Centre

    2 weeks ago

    Jalandhar, Punjab, India Smart Solutions Full time

    Night Shift timings: 8pm to 5AM Amtrak & XM Process **Salary**: 20k to 35k fixed + Incentives One must have impeccable command over english language. Interested may share their resume on whatsapp 98764-45141 Thanks Pay: ₹20,000.00 - ₹30,000.00 per month **Experience**: - total work: 1 year (preferred) **Language**: - English (preferred) Work...

  • International Bpo Call Centre

    2 weeks ago

    Mithapur, Jalandhar, Punjab, India smartsolutinsinfotech Full time

    Night Shift timings: 9 pm to 6 am Pay: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Food provided Schedule: - Fixed shift - Night shift - US shift Supplemental Pay: - Commission pay **Experience**: - total work: 1 year (required) **Language**: - English (required) Work Location: In person Application Deadline: 10/12/2024 Expected Start...

  • Tele Caller Executive

    2 weeks ago

    Jalandhar, India Skies International Pvt. Ltd. Full time

    1. Tele Caller Executive - 5 Posts Walk in to Skies International Private Limited's Jalandhar or Sultanpur Lodhi Branch on appointment basis. Call at: +91-181-7964164 | 24X7 Helpline: +91 9646 255 255 / 7888 693 314 / 7888 693 316 **Salary**: ₹10,000.00 - ₹50,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day...

  • Customer Service Representative

    2 weeks ago

    Jalandhar, India Innovate IT Solutions LLP Full time

    We are hiring for International Voice Process. **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell...