Non Voice Process

2 days ago

Avadi Chennai Tamil Nadu, India Emcog Soutions Private Limited Full time

Here's a more detailed breakdown of a typical Non-Voice Process job description:

- Key Responsibilities:

- Resolving Issues and Complaints: Troubleshooting problems, offering solutions, and escalating complex issues as needed.
- Maintaining Records: Accurately documenting customer interactions, resolutions, and relevant information in databases or systems.
- Data Entry and Management: Entering, updating, and managing data in computer systems or databases. Following Standard Operating
- Procedures: Adhering to established guidelines and procedures for handling customer interactions and data management.
- Meeting Performance Metrics: Achieving targets related to response time, resolution rate, and customer satisfaction.
- Collaborating with Team Members: Working with colleagues to ensure consistent service and support.
- Escalating Issues: Identifying and escalating complex or unresolved issues to the appropriate team or personnel.
- Updating Knowledge Bases:Contributing to the knowledge base by updating or creating new articles and FAQs.
- Data Analysis: Extracting and analyzing data to identify trends, patterns, and areas for improvement.
- Required Skills and Qualifications: Excellent Written Communication: Strong command of the English language, including grammar, spelling, and punctuation.
- Attention to Detail: Ability to accurately record information and follow procedures.
- Problem-Solving Skills: Ability to analyze issues, identify solutions, and effectively resolve customer problems.
- Customer Service Skills: Patience, empathy, and a customer-centric approach.
- Data Entry Skills: Accurate and efficient typing skills.
- Multitasking Abilities: Ability to handle multiple tasks and prioritize effectively. Ability to Learn New Tools and Processes: Willingness to adapt to new technologies and procedures.
- Example Job Titles: Non-Voice Process Associate, Customer Service Representative (Non-Voice), International Non-Voice Process Specialist, Non-Voice Data Entry Specialist, and Non-Voice Customer Support Representative.
- Note: Specific responsibilities and requirements may vary depending on the company and the specific role within the Non-Voice Process.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Work from home

Work Location: In person

**Speak with the employer**
+91 9345670593

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