Customer Service Executive

2 weeks ago

Gurugram Haryana, India N-tek Consultants Full time

**Responsibilities**:
and our web-based ticketing system.
- To provide customers with satisfactory solutions for their queries, requests &
complaints and would be able to justify the services.
- Takes end-to-end ownership of end-user issues till resolution and follow-up as

mandated by the process requirements.
- Follow up pending actions from customers and other resources in the organization

and track each call to resolution.
- Maintaining the database by entering new and updated customer and account

information.
- Good Knowledge on MS Excel, MS Office.
- One should have experience with ticket-based systems or similar CRM/database

software.

**Job requirements**:

- A bachelor's degree in computer science or related technical field is preferred.
- 1-2 years of relevant experience in a customer-focused position involving technical

knowledge of a company's products and services with US Clients.
- Well versed with US accent.
- Professional written and interpersonal skills are essential when communicating with

customers and clients.
- Time-management skills and the ability to establish reasonable and attainable

deadlines for resolution.
- Understanding of how CRM systems work.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: Hybrid remote in Gurgaon, Haryana

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