Restaurant Host/hostess

**Skills Required**:

- Strong communication skills and should have pleasing personality.
- Excellent interpersonal skills for diplomatically handling staff and customers.
- Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment.
- Excellent guest service skill.
- Ability to work flexible hours, weekends, and holidays.
- An ability to listen and respond to demanding Guest needs.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Flexibility to respond to a variety of different work situations.

**DUTIES AND RESPONSIBILITIES**:

- Welcome guests during check-in and give a fond farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the requirements.
- Have up-to-date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the Restraunt.
- Providing information regarding the Hotel, town attractions, activities, etc.
- Check on VIP reservations, and complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to-date information on room rates, current promotions, offers, and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Coordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, and attention to detail.
- Must be guest service-focused and a team player.
- A positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends, and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated, and able to work independently.
- Observant, discriminating, and detail-oriented
- Strong interpersonal and organizational skills.

Contact Information: Ms. Shaina (HR Manager)

**Job Types**: Full-time, Volunteer

Pay: ₹18,606.83 - ₹25,749.47 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Internet reimbursement
- Paid time off

Schedule:

- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person