Nocc Operator

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

**Job Description**:

- Roles & Responsibilities
- Must be willing to work in any shift in a 24*7*365 work environment
- Responsible for day to day Alarm Monitoring, Escalation and Resolution of the Problem within agreed SLA
- Responsible for maintaining the Trouble-Ticketing system that will track the fault resolution process from its initial detection to its final correction.
- Provide monitoring and reporting on the health of all active field equipment and customer services implemented as part of the AAI FTI network.
- Responsible for managing 24*7 managing service desk in NOCC
- Ensure that all relevant stakeholders have been properly communicated during the major incidents and critical situation
- Responsible for generating performance report and circulation of reports to all relevant stakeholders, in correct formant and within the agreed timeline
- Responsible for collecting measurements of traffic usage for network optimization and efficiency of bandwidth usage.
- Responsible for maintaining real-time health and status information on all Network systems and their associated telecommunications links.
- Support performing all preventive and corrective maintenance for Network services.
- Escalation and follow up with all Telecom Partner, in case of any Incidence and follow up till closure
- Ability to work overtime in the event of a major outage / Emergency Situation.
- The Employee shall follow all Harris stated processes, policies, procedures and guidelines
- The Employee shall follow the FTI Security Requirements and Guidelines
- Travel and work at the BNOCC in the event of an emergency / as a part of Disaster Recovery Exercise
- The Employee shall pass and obtain the FTI certification and pass the Annual recertification
- Typical daily work activities shall include but are not limited to:

- Document all actions in trouble tickets; receive, log and track trouble tickets
- Provide status information on service outages, restoration actions, and security incidents
- Proper Shift Handover will all relevant information, related to Operations
- Work closely with customer site technical representatives and Telecom service providers via phone / mail
- Processing immediate service requests including contacting the customer assigned site representative.
- Obtain approval from designated AAI representative to begin work on services or equipment
- Update customer of trouble resolution efforts at designated and agreed upon intervals
- Escalate problems as per the Established Escalation process.
- Ensures Accuracy of information received from Telcom service providers.
- Submit any maintenance request paperwork needed to resolve trouble.
- Order any necessary replacement parts if field techs do not have the parts on-hand, as approved by the supervisor on duty.
- Provide step by step instructions / guidance to the filed support personnel as needed
- Educational Background:_
- UG: B. Tech / B.E in Electrical Engineering/ Electronic and Communication/ Electrical and Instrumentation Engineering / Network Technology / IT / Computer Science & Engineering
- CCNA / CCNP Certification will have an added advantage
- Experience and Industry Background:_
- 2 to 5 Years in NOC Environment (MPLS NOC / Transmission NOC / ISP NOC / Data Centre / IP Network NOC / Telecom NOC (Core Network / Packet Core Profile / STP)
- Skilled in working with networking and computer equipment and software including but not limited to:

- Logging in and configuring Cisco switches, routers, servers
- Loading, updating and patching devices and software
- Using and configuring software products like: CA Spectrum, Remedy, VMWare, Domain Controller, Vcenter, Splunk, Replicant, and Oracle
- Knowledge of IP protocols such as OSPF, BGP, EIGRP, RIP, CCNA preferred
- English language written, and verbal skills are required.
- Soft Skills / Competencies_
- Extremely focused, attention to details, able to perform individually or in team under pressure
- Analytic, Intuitive able to take initiatives for resolving issues on hand
- Should be an Excellent team player
- Good Verbal and Written English Communication Skills
- Mature in working approach; process discipline
- Flexible to work in any working hour and ok with 24*7 E