Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

**Job Description**:
Job Description - NOCC Supervisor

Roles & Responsibilities
- Responsible for managing 24*7*365 Shift Operations of NOCC
- Managing Shift Rosters for all NOCC Technicians to ensure all desks are manned 24*7
- Ensuring the team monitors networks, end-to-end services in real-time to ensure SLA/KPIs fulfillment and initiate corrective actions to treat abnormal conditions or performance trends.
- Ensuring 100% ASR of Incoming call to NOCC and all mails, meant for NOCC Service Desks are responded within stipulated timeline
- Ensuring all Faults / Abnormal Behavior in the networks are tracked through Trouble Ticket / Fault Ticket, assigned to the Right Person at Right Time & resolved within SLA / OLA
- Ensuring all Tickets are closed with proper & realistic RCA within agreed timeline
- Creating & leading the conference bridge during any Critical / Emergency in the Network, Bringing all Required Resources in loop and ensuring timely resolution of the fault
- Responsible for flashing timely Incidence Update Message / Mail to all relevant stakeholders
- Ensuring RCA Analysis of all Major / Critical Network Fault and proper closure with documentation
- Responsible for preparing / updating & maintaining of SOP of all Major & Critical Network Fault Troubleshooting
- Ensuring all telecom circuit / MPLS related problems, are reported to the Telecom Service Provider and chasing till restoration.
- Ensuring all Performance Reports are being generated on time, with ZERO Error and being circulated to all Stakeholders as per agreed timeline.
- Regular Monitoring on the Performance Reports of all Network Entities and Telecom Links ( Lease Line & MPLS Links) and ensure timely action in case required
- Responsible to carry out Proactive Health check of all Critical Nodes in the system and triggering action when required
- Responsible for maintaining real-time health and status information on all Network systems and their associated telecommunications links
- Responsible for scheduling preventive maintenance activities as per the agreed process with OMO
- Ensures coordination of all maintenance activities with AAI prior to conducting maintenance at AAI facilities
- Provide expert guidance and oversight of the NOCC personnel to ensure optimum system/network performance and customer satisfaction.
- Must be able to perform all the functions of the NOCC Operator.
- Provide training and serve as mentor to all the initial NOCC Operators
- Verify that new NOCC operators are full trained, qualified and ready to work on the system without direct supervision
- Typical daily work activities supported shall include but are not limited to:

- Supervision of the NOCC personnel.
- Receive, log and track Trouble Tickets from AAI
- Provide status information on service outages, restoration actions, and security incidents
- Coordinate Network provisioning activities
- Coordinate preventive maintenance activities including schedules and work status
- Support any AAI contingency plan development in the event of an outage
- Coordinate contingency plan implementation activities for the NOCC
- Assign each new NOCC operator a mentor and ensure the new Operators receive the needed guidance and training
- The Employee shall follow all Harris stated processes & procedures & ensure all NOCC Technicians are adhering to the same

Educational Background
- UG: B.Tech / B.E in Electrical Engineering/ Electronic and Communication/ Electrical and Instrumentation Engineering / Network Technology / IT / Computer Science & Engineering
- CCNA / CCNP Certification
- Doctorate not required

**Experience**:

- 5 to 7 Years in NOC Management (MPLS NOC / Transmission NOC / ISP NOC / Data Centre / IP Network NOC

Key Skills:

- Skilled in working with networking and computer equipment and software including but not limited to:

- Logging in and configuring Cisco switches, routers, servers
- Loading, updating and patching devices and software
- Using and configuring software products like: CA Spectrum, Remedy, VMWare, Domain Controller, Vcenter, Splunk, Replicant, and Oracle
- Knowledge of IP protocols such as OSPF, BGP, EIGRP, RIP (??); CCNA or CCNP preferred
- Good command on MIS / Excel / MS office

Soft Skills