Ciel/stf/27267: Roc Associate

5 days ago

Indore, India CIEL HR Services Full time

We have immediate requirement for the position of ROC in a India's Leading a Food Delivery Company food Madhya Pradesh Location. It's a work from home

**Roles & responsibilities of a ROC Associate**
- **DE issues resolution** - DE captain form is an online hub where the DEs can raise the issue which ROC Associates will resolve through a defined SOP and within TAT defined for each issue
- Metrics which ROC Associates will be responsible for as part of DE Captain form tickets are,
- Ticket resolution TAT
- Weekly Closure Rate (within TAT)%
- Emergency issues closed within TAT%
- DX issues closed within TAT %
- Tickets/Orders (per 100 orders)
- Tickets closed in

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