Ciel/stf/27267: Roc Associate

7 hours ago

Indore, India CIEL HR Services Full time

We have immediate requirement for the position of ROC in a India's Leading a Food Delivery Company food Madhya Pradesh Location. It's a work from home **Roles & responsibilities of a ROC Associate** - **DE issues resolution** - DE captain form is an online hub where the DEs can raise the issue which ROC Associates will resolve through a defined SOP and within TAT defined for each issue - Metrics which ROC Associates will be responsible for as part of DE Captain form tickets are, - Ticket resolution TAT - Weekly Closure Rate (within TAT)% - Emergency issues closed within TAT% - DX issues closed within TAT % - Tickets/Orders (per 100 orders) - Tickets closed in

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