Customer Service Executive

1 week ago

Doddakallasandra Bengaluru Karnataka, India Zylu Business Solutions Private Limited Full time

**About the company**

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools for booking, marketing, and business operations. We serve salon partners across India and the Middle East, and we’re looking for a proactive Customer Success Manager to help drive retention, satisfaction, and growth.

**What will you do**
- Own onboarding, activation, and long-term success of salon partners
- Train new users on how to use the platform via calls, Zoom, and screen sharing
- Track adoption, usage metrics, and take proactive steps to prevent churn
- Build relationships with salon owners to identify upsell or referral opportunities
- Resolve queries by collaborating with product, support, and sales
- Create help docs, training videos, and FAQs as needed
- Share user feedback with the product team for continuous improvement
- Work closely with the founders to shape a customer-first culture
- You will cross-sell and upsell services
- Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings
- Meet CSAT KPIs
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously and progress

**What we offer**
- Competitive salary, commission, and equity
- Opportunity to join a fast-growing startup at an early stage
- Generous stock option plan
- Work with a top-notch team
- Learn and practice the industry's best sales methodologies
- Be part of impacting small businesses with their growth journey
- Clear roles and responsibilities
- Clearly defined career growth path

**Qualifications**
- Bachelor's degree
- Have 2-4 years of customer-facing experience (Success, Account Management, or Support)
- Are fluent in English, Hindi, and at least one South Indian language (preferred)
- Can handle multiple accounts and stay organized under pressure
- Are patient, empathetic, and able to communicate clearly with small business owners
- Have a strong sense of ownership and a problem-solving attitude
- Bonus: Experience in SaaS, CRM tools, or service businesses like salons, spas, or clinics

**Growth Path**

This role is designed to grow into a Head of Customer Experience, owning the full retention and NRR engine for Zylu.

**Hiring process**
- Mock sales to prove your skills
- You will be evaluated on the required skills and qualifications

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Paid time off

Work Location: In person

  • Customer Service Executive

    4 days ago

    Bengaluru, Karnataka, India Bolster Legal Service Pvt Ltd Full time

    **Job Title**: Customer Service Executive **Location**: Bangalore, Karnataka (On-Site) **Process**: Voice **Salary**: 20,000 - 28,000 Per Month **Qualifications & Requirements**: - Willingness to work in **Night Shift (8 PM - 5 AM PST)**: - Strong English communication skills (both verbal & written) - CRM tool experience is preferred - Work experience...

  • Customer Service Executive

    1 week ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • Customer Service Executive

    2 days ago

    Bengaluru, Karnataka, India Racks And Rollers Full time

    Job Description: Customer Service Executive (CSE) - Racking Industry **Position Title**: Customer Service Executive (CSE) **Department**: Customer Service **Location**: [Yelahanka Bangalore] **Job Summary**: As a Customer Service Executive in the racking industry, you will be responsible for providing exceptional support to our customers by addressing...

  • Customer Service Executive

    6 days ago

    Bengaluru, Karnataka, India TECHNOBOTS INFOTECH PRIVATE LIMITED Full time

    We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers. **Qualifications**: - Minimum educational qualification: 12th pass. -...

  • Customer Care Executive

    3 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Join the Team at [24]7.ai as a Customer Care Executive! Location: Bengaluru, India Shift: Night Shifts (US/Australian) Work Mode: Work from Office ? Role Overview: - Position: Customer Care Executive - Responsibilities: - Handle inbound and outbound calls. - Engage with existing and prospective customers to gather information. -...

  • Customer Service Executive

    2 weeks ago

    Bengaluru, Karnataka, India SM Jobscraft Full time

    **Role**: Customer Service Executive **Location**: Bangalore (Virgonagar Post) **Experience**: 2-3 years **Requirements**: Good English and Kannada communication **Key Responsibilities**: - Responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. - Assist...

  • Customer Service Executive

    1 week ago

    Bengaluru, Karnataka, India Dreammithra Pvt Ltd - Vistas Learning Full time

    J**ob Description - Customer Service + Renewals (Bangalore)** **Location**: Bangalore **Role**:Customer Service & Renewals Executive **Employment Type**:Full-Time **About the Role** We are looking for enthusiastic and customer-focused professionals to join our **Customer Service & Renewals** team in Bangalore. The role involves handling customer queries,...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Right Track Corporate service Full time

    Hi, Walk in Interview Domestic Voice Process Executive-Inbound/Outbound Service Qualification - PUC / Graduates Languages Known - Good English, Hindi with Any South Language Experience - Freshers/Experience Salary Offered - upto 4.2LPA Nature of Work - WFO(mandatory) Benefits - PF & ESIC Shifts - day General shift Location - Jayanagar,...

  • Customer Service Representative

    2 days ago

    Bengaluru, Karnataka, India Right Track Corporate Service Full time

    Hi, Opening for voice Process Graduates/ Under graduates diploma Experience: Freshers and Experience **Salary**: 15000-20000 Languages: English + Kannada Work Location : Singasandra Interview Mode : F2F Interested can contact **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift - Morning...

  • Customer Service Executive

    1 week ago

    Bengaluru, Karnataka, India BVC Logistics Pvt. Ltd. Full time

    **Note**: - **Hiring for Banglore.**: - **Proficiency into regional language is mandatory.** **Job Summary**: The CC executive will be the face of BVC Logistics for customers and partners. - Follow up with clients for payments. - Handling all inbound calls from the customers and resolving their queries, complaints and request. - Ensuring customer...