Customer Service Executive

2 weeks ago

Doddakallasandra Bengaluru Karnataka, India Zylu Business Solutions Private Limited Full time

**About the company**

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools for booking, marketing, and business operations. We serve salon partners across India and the Middle East, and we’re looking for a proactive Customer Success Manager to help drive retention, satisfaction, and growth.

**What will you do**
- Own onboarding, activation, and long-term success of salon partners
- Train new users on how to use the platform via calls, Zoom, and screen sharing
- Track adoption, usage metrics, and take proactive steps to prevent churn
- Build relationships with salon owners to identify upsell or referral opportunities
- Resolve queries by collaborating with product, support, and sales
- Create help docs, training videos, and FAQs as needed
- Share user feedback with the product team for continuous improvement
- Work closely with the founders to shape a customer-first culture
- You will cross-sell and upsell services
- Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings
- Meet CSAT KPIs
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously and progress

**What we offer**
- Competitive salary, commission, and equity
- Opportunity to join a fast-growing startup at an early stage
- Generous stock option plan
- Work with a top-notch team
- Learn and practice the industry's best sales methodologies
- Be part of impacting small businesses with their growth journey
- Clear roles and responsibilities
- Clearly defined career growth path

**Qualifications**
- Bachelor's degree
- Have 2-4 years of customer-facing experience (Success, Account Management, or Support)
- Are fluent in English, Hindi, and at least one South Indian language (preferred)
- Can handle multiple accounts and stay organized under pressure
- Are patient, empathetic, and able to communicate clearly with small business owners
- Have a strong sense of ownership and a problem-solving attitude
- Bonus: Experience in SaaS, CRM tools, or service businesses like salons, spas, or clinics

**Growth Path**

This role is designed to grow into a Head of Customer Experience, owning the full retention and NRR engine for Zylu.

**Hiring process**
- Mock sales to prove your skills
- You will be evaluated on the required skills and qualifications

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Paid time off

Work Location: In person

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