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Job Controller

2 weeks ago

Gurugram Haryana, India Dap Automobiles Private Limited Full time

**Job Summary**:
We are seeking a detail-oriented and organized **Job Controller** to manage and coordinate all workshop jobs efficiently. The role involves assigning repair and service tasks, monitoring progress, managing timelines, and ensuring customer satisfaction through timely delivery and quality work.

**Key Responsibilities**:

- Act as the central point of contact between service advisors and technicians.
- Allocate and prioritize workshop jobs based on technician availability, skill level, and job urgency.
- Monitor the status of each repair or service job to ensure timely completion.
- Ensure proper documentation of all job cards, time taken, parts used, and customer requests.
- Coordinate with parts department to ensure availability of required components.
- Maintain productivity and efficiency levels of the workshop by effective job scheduling.
- Update service advisors regularly about job progress or delays.
- Conduct pre-delivery inspections and ensure quality control standards are met.
- Assist in troubleshooting delays or technical issues by escalating to relevant departments.
- Ensure safety and cleanliness protocols are followed on the workshop floor.

**Requirements**:

- Diploma or Degree in Automobile / Mechanical Engineering or relevant field.
- Minimum 1-5 years of experience in an automobile workshop environment.
- Strong technical knowledge of vehicle systems, diagnostics, and repair processes.
- Excellent communication, coordination, and organizational skills.
- Proficiency in using Dealer Management Systems (DMS), job card software, and MS Office.
- Ability to work under pressure and meet daily targets.

**Preferred Skills**:

- Prior experience in a dealership or authorized service center.
- Knowledge of service KPIs (e.g., efficiency, productivity, turnaround time).
- Customer-focused mindset with problem-solving abilities.
- Familiarity with OEM processes and warranty claim handling.

**Salary**: 20k-25k

**Benefits**: [E.g., Incentives, Medical, PF, Uniform, Training Programs, etc.]

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person