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Relationship Officer

2 weeks ago

Gurugram Haryana, India BLACKBULL HOLDINGS Full time

Key Responsibilities:

- **Client Management**:

- Act as the main point of contact for assigned clients, providing high-quality service and ensuring their needs are met.
- Build and maintain strong, long-lasting client relationships through regular communication.
- Understand the client's requirements and coordinate internally to meet their expectations.
- Manage client inquiries, concerns, and feedback, providing timely and effective solutions.
- Coordinate with various departments (e.g., sales, support, technical) to ensure seamless client experiences.
- Regularly update clients on the status of their projects, transactions, or services.
- **Document Control**:

- Manage and maintain accurate records of all client-related documents, ensuring confidentiality and proper categorization.
- Track, organize, and update physical and electronic documents (contracts, agreements, correspondence, etc.).
- Ensure all documentation complies with company standards and legal requirements.
- Develop and maintain filing systems that ensure the secure storage of confidential client information.
- Retrieve documents when needed and ensure timely delivery to the required parties.
- Oversee document approval processes, ensuring all necessary sign-offs are obtained before submission or filing.
- **Communication**:

- Prepare presentations, reports, and summaries for clients and internal teams.
- Ensure all client communications are logged and documented for reference.
- **Administrative Support**:

- Assist the team in generating reports and maintaining records for client performance and satisfaction.
- Provide administrative support in document preparation, formatting, and distribution.
- Organize and attend meetings, taking notes and following up on action items.
- **Problem Solving and Resolution**:

- Proactively identify potential issues with client accounts or documentation and resolve them efficiently.
- Escalate complex issues to the appropriate departments or management when necessary.
- **Collaboration and Teamwork**:

- Work closely with cross-functional teams, ensuring clear communication and smooth workflow.
- Share client feedback and insights with internal teams to improve service offerings.

Key Skills and Competencies:

- **Client Management Skills**:

- Excellent interpersonal and communication skills.
- Ability to build trust and maintain strong relationships with clients.
- Conflict resolution and problem-solving capabilities.
- **Document Control Skills**:

- Strong organizational skills with meticulous attention to detail.
- Experience in document management systems or related software.
- Ability to work with large volumes of documents and maintain accuracy.
- **Time Management**:

- Ability to prioritize tasks and manage time efficiently.
- Strong multitasking skills and the ability to work under pressure.
- **Technical Proficiency**:

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM systems and document control software.
- **Team Player**:

- Collaborative attitude and ability to work with various teams.
- Flexibility and adaptability in a dynamic work environment.

Qualifications:

- Bachelor's degree in Business, Communications, or related field.
- 2+ years of experience in client management or document control.
- Knowledge of relevant industry standards and best practices in documentation and client services.

Reporting to:

- Client Relations Manager or Operations Manager.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8742907792