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Client Servicing Executive

2 weeks ago

Okhla Industrial Area Phasei Delhi Delhi, India Trigger Communication Full time

Job Responsibilities:
Client Onboarding:
Facilitate a smooth onboarding process for new clients.

Gather information about the client s business, goals, and expectations.

Coordinate with different teams within the agency to ensure a clear understanding of client requirements.

Client Communication:
Act as the main point of contact between the agency and the client.

Regularly update clients on the progress of ongoing projects and campaigns.

Respond promptly to client inquiries and address concerns.

Account Management:
Develop a deep understanding of each client s industry, business model, and marketing objectives.

Work closely with the account management and project teams to ensure the delivery of high-quality services that meet client expectations.

Client Education:
Educate clients on the latest marketing trends, strategies, and technologies.

Provide insights and recommendations to help clients make informed decisions about their marketing strategies.

Project Coordination:
Collaborate with internal teams such as marketing, design, content, and development to ensure timely and successful project delivery.

Monitor project timelines and budgets to ensure they align with client expectations.

Feedback Collection:
Regularly gather feedback from clients to assess satisfaction levels.

Use feedback to identify areas for improvement and implement necessary changes.

Upselling and Cross-Selling:
Identify opportunities for upselling additional services or cross-selling complementary services to existing clients.

Work with the sales team to explore expansion possibilities with current clients.

Client Retention:
Develop strategies to enhance client retention rates.

Address any issues or concerns promptly to prevent client dissatisfaction.

Reporting and Analysis:
Provide clients with regular reports on key performance indicators (KPIs) and the impact of marketing efforts.

Analyze data to derive insights and recommendations for improving campaign performance.

Stay Updated on Industry Trends:
Stay informed about the latest trends, tools, and technologies in Advertising and marketing.

Share relevant industry updates and insights with clients.

Pay: From ₹165,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8123360023
Expected Start Date: 27/02/2025