Client Communication Executive

2 weeks ago

Ahmedabad Gujarat, India CapActix Business Solutions Full time

**Key Responsibilities**:

- ** Client Communication**
- Conduct outbound and inbound calls with international (mainly US-based) clients.
- Explain complex accounting-related services in a simple, clear, and professional manner.
- Maintain a neutral or American accent during calls.
- Actively listen to client concerns and respond appropriately.
- Exhibit professionalism and empathy on all client interactions.
- ** Lead Handling & Conversion**
- Handle objections confidently and persuasively.
- Follow up with leads and convert them into clients.
- Meet or exceed monthly targets and KPIs.
- Maintain proper documentation in CRM or tracking tools.

**Required Qualifications & Experience**:
**1. Communication Skills**:

- Excellent spoken and written English.
- Neutral or American accent is preferred.
- Ability to communicate technical/accounting concepts clearly and effectively.
- Strong listening and interpersonal skills.

**2. Professional Experience**:

- 1-3+ years in international calling (preferably in a US process).
- Experience in BPO, KPO, or accounting outsourcing firms is highly desirable.
- Past experience working with US-based small to mid-sized businesses.
- Familiarity with CRM tools is a plus.

**3. Educational Background**:

- Bachelors degree required.
- Preferred disciplines**:Accounting, Commerce, or Business Administration**.

**4. Working Hours**:

- Must be willing to work **US time zones** (EST or PST shifts).
- This is a **night shift** role (India/Asia time).

**5. Soft Skills**:

- Target-driven and persuasive communicator.
- High level of attention to detail.
- Strong objection-handling skills.

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