Front Desk Executive

2 days ago

Visakhapatnam, India TONE FITNESS Full time

TONE FITNESS is a premier fitness facility dedicated to helping our members achieve their health and wellness goals. We offer state-of-the-art equipment, a wide range of fitness classes, and a supportive community. We are currently seeking a friendly and organized Front Office Executive to join our team.

**Job Description**:
As a Front Office Executive, you will be the first point of contact for our members and visitors. Your role is crucial in creating a welcoming environment and ensuring smooth operations at the front desk. You will handle a variety of administrative tasks, provide excellent customer service, and support the gym's day-to-day activities.

Key Responsibilities:

- Greeting Members and Visitors:

- Welcome all members and guests with a positive, friendly attitude.
- Assist with check-ins, provide information about our services, and answer any inquiries.
- Membership Management:

- Process new memberships, renewals, and cancellations.
- Manage member accounts, including updating contact information and handling payment inquiries.
- Assist with scheduling personal training sessions, fitness assessments, and classes.
- Administrative Support:

- Maintain a clean and organized front desk area.
- Manage and organize schedules for classes, trainers, and facility bookings.
- Assist with daily cash handling, sales transactions, and inventory management for retail items.
- Customer Service:

- Address and resolve member concerns or complaints in a professional manner.
- Provide information about gym promotions, special events, and updates.
- Support members in using gym facilities and equipment.
- Operational Support:

- Ensure the reception area is well-stocked with informational materials and promotional items.
- Assist with opening and closing procedures of the gym.
- Collaborate with the management team to improve front desk operations.

Qualifications:

- High school diploma or equivalent; additional qualifications in hospitality or office management are a plus.
- Proven experience as a front desk representative, receptionist, or in a similar role.
- Strong communication and interpersonal skills.
- Ability to multitask and handle busy periods efficiently.
- Proficient in MS Office; experience with gym management software is a plus.
- A passion for fitness and a customer-focused attitude.
- Ability to work flexible hours, including evenings and weekends.

**Benefits**:

- Competitive salary with potential for bonuses.
- Complimentary gym membership.
- Opportunities for career growth and development.
- A positive and energetic work environment.

*

**Job Types**: Full-time, Part-time, Fresher

Expected hours: 48 per week

**Benefits**:

- Commuter assistance
- Flexible schedule

Shift:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Application Question(s):
**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Application Deadline: 05/08/2024
Expected Start Date: 05/08/2024

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