Front Office Receptionist

2 weeks ago

Visakhapatnam, India Merlot Leisures Full time

**PLEASE UPDATE YOUR RESUME ON INDEED**

**Key Responsibilities**:
**1. Guest Services**:

- Greet and welcome guests with a warm and friendly demeanor.
- Assist guests with check-in and check-out procedures.
- Provide information about hotel facilities, services, and local attractions.
- Address guest inquiries, requests, and concerns professionally and promptly.
- Ensure a high level of guest satisfaction by delivering exceptional service.

**2. Front Desk Operations**:

- Manage the front desk and ensure it is staffed appropriately at all times.
- Handle reservations, room assignments, and guest billing accurately.
- Maintain and update guest records and information in the hotel management system.
- Assist in managing room inventory and coordinating with housekeeping for room readiness.

**3. Communication and Coordination**:

- Coordinate with other hotel departments to ensure guests' needs are met.
- Relay messages and information to the appropriate team members and guests.
- Collaborate with concierge services to fulfill guest requests.

**4. Cash Handling**:

- Manage cash transactions and maintain an accurate cash drawer.
- Handle guest payments, room charges, and maintain records of financial transactions.
- Ensure the security of cash and guest information.

**5. Problem Resolution**:

- Address and resolve guest issues or complaints in a professional and courteous manner.
- Escalate any complex issues to the Front Office Manager or Hotel Manager when necessary.

**Qualifications**:

- Previous experience as a receptionist, front desk agent, or in a similar role is an advantage.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in high-pressure situations.

**Compensation**:Competitive salary and benefits package will be offered based on experience and qualifications.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

**Language**:

- English (required)
- Hindi (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Commute:

- Vizag, Andhra Pradesh (required)

Ability to Relocate:

- Vizag, Andhra Pradesh: Relocate before starting work (required)

Work Location: In person

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