Service Operations Technician

About Kinaxis:
**About Kinaxis**:

- Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis.

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers.

Our journey in India began in 2020 and we have been growing steadily since then Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration.

**Location**
- Chennai, India

About the team:
About the role:
**What you will do**:

- Collaborate with cross-functional teams to plan and schedule the deployment of software changes, updates, and new features in the SaaS environment.
- Implement and adhere to change management processes to minimize disruption to services during deployments.
- Execute deployment plans and ensuring accurate implementation of changes while maintaining system stability.
- Conduct pre-deployment testing and validation to ensure the functionality, performance, changes before release.
- Actively troubleshoot and resolve deployment-related issues or conflicts that may arise during or after deployments.
- Maintain comprehensive documentation of deployment processes, configurations, and version control for future reference.
- Identify areas for improvement in deployment procedures, tools, or methodologies to enhance efficiency and reliability

**What we are looking for**:

- Ideally 2 years of progressive experience in software deployment, upgrades, or technical support.
- Strong knowledge of Windows Base operating system
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Ideally has experience in a global SaaS based organization.
- Ideally has supported mission critical software.
- Completion of a specialized Diploma\Degree in Computer Technician\Science.
- Strong problem-solving skills with a keen attention to detail and ability to troubleshoot complex issues.
- Effective communication skills to collaborate with cross-functional teams and stakeholders
- This position requires occasional work outside standard business hours and weekends to support deployment schedules and maintenance windows. Additionally, the role may involve on-call responsibilities during critical deployment phases or for resolving urgent issues, necessitating a degree of flexibility

Entry #LI-KJ

Why join Kinaxis?:
**Work With Impact**: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

**Work with Fortune 500 Brands**: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

**Social Responsibility at Kinaxis**: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
- People matter_ at Kinaxis and these are some of the perks and benefits we created for our team:

- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons