Service Operations Technician

2 days ago

Chennai Tamil Nadu, India Kinaxis Full time

**About Kinaxis**:
**Service Operations Technician**:
**Job location**: Chennai, India

**About the team**:
**What you will do**:

- Collaborate with cross-functional teams to plan and schedule the deployment of software changes, updates, and new features in the SaaS environment.
- Implement and adhere to change management processes to minimize disruption to services during deployments.
- Execute deployment plans and ensuring accurate implementation of changes while maintaining system stability.
- Conduct pre-deployment testing and validation to ensure the functionality, performance, changes before release.
- Actively troubleshoot and resolve deployment-related issues or conflicts that may arise during or after deployments.
- Maintain comprehensive documentation of deployment processes, configurations, and version control for future reference.
- Identify areas for improvement in deployment procedures, tools, or methodologies to enhance efficiency and reliability.

**What we are looking for**:

- Ideally 2 years of progressive experience in software deployment, upgrades, or technical support.
- Strong knowledge of Windows Base operating system
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Ideally has experience in a global SaaS based organization.
- Ideally has supported mission critical software.
- Completion of a specialized Diploma\Degree in Computer Technician\Science.
- Strong problem-solving skills with a keen attention to detail and ability to troubleshoot complex issues.
- Effective communication skills to collaborate with cross-functional teams and stakeholders.

**#Associate #Chennai #Full-time #LI-RJ1**

**What we have to offer**:

- **Challenging Work - **We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
- **Great People - **We take our work seriously, but we don’t take ourselves too seriously It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- **Global Impact -** As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- **Diversity, Equity and Inclusion** - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

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