Dispatch Executive

2 weeks ago

Mohali Punjab, India Golden Mile Enterprises Inc Full time

**Key Responsibilities**:

- **Dispatch Operations**: Efficiently manage and coordinate dispatching of personnel, vehicles, or equipment during the after-hours shift, ensuring timely and accurate responses to requests.
- **Communication**: Serve as the primary point of contact for drivers, field personnel, and customers during the night shift. Address and resolve any issues or concerns that arise promptly and professionally.
- **Monitoring**: Oversee and monitor the status of ongoing operations, including tracking shipments, managing schedules, and ensuring compliance with safety and regulatory requirements.
- **Problem Solving**: Quickly assess and resolve operational problems or emergencies, including rerouting, handling delays, and making real-time decisions to maintain service levels.
- **Documentation**: Accurately record and update dispatch logs, incident reports, and other relevant documentation to ensure accurate and comprehensive records of operations.
- **Collaboration**: Work closely with other dispatchers and departments to ensure smooth handover of information and continuity of service between shifts.
- **Customer Service**: Provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring high levels of satisfaction.
- **Qualifications**:

- **Experience**: Minimum of 1 year of experience as a dispatcher or in a similar role, preferably with experience handling after-hours or night shifts.
- **Skills**: Strong organizational, multitasking, and problem-solving skills. Proficiency in dispatch software and communication tools.
- **Communication**: Excellent verbal and written communication skills. Ability to interact effectively with diverse individuals and manage high-pressure situations.
- **Attention to Detail**: Strong attention to detail with the ability to accurately record and report information.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift
- Weekend availability

Work Location: In person

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