Dispatch Executive

2 days ago

Mohali Punjab, India SIMPLIFIED TRUCKING PRIVATE LIMITED Full time

A Dispatcher is responsible for coordinating and managing the scheduling and dispatching of drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs. The role involves ensuring smooth operations, timely delivery of services, and effective communication between all parties involved.

**Key Responsibilities**:

- **Receive and Record Calls**:

- Handle emergency and non-emergency calls.
- Log significant information and relay it to the appropriate personnel.
- **Dispatch Orders**:

- Prioritize and dispatch orders for products or deliveries.
- Use radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations.
- **Monitor and Coordinate**:

- Monitor the route and status of field units to coordinate and prioritize their schedule.
- Provide field units with information about orders, traffic, obstacles, and requirements.
- **Maintain Records**:

- Enter data into the computer system and maintain logs and records of calls, activities, and other information.
- Keep and organize work requests, customer requests, completed work requests, and inventory records.
- **Communication Management**:

- Manage communication systems, dispatching systems, and response units.
- Follow protocols and guidelines while making dispatching decisions.
- **Problem Resolution**:

- Address problems and requests by transmitting information or providing solutions.
- Speak with supervisors or customers to resolve issues related to services or equipment.

**Skills and Qualifications**:

- Excellent communication and interpersonal skills.
- Ability to stay organized and make decisions under pressure.
- Proficiency in using dispatch software and communication devices.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment.

**Education and Experience**:

- High school diploma or equivalent.
- Previous experience in dispatching or a related field is preferred.
- Familiarity with logistics and transportation operations is a plus.

**Work Environment**:

- Office setting with the use of computers, telephones, and radios.
- May require working in shifts, including nights, weekends, and holidays.

Pay: ₹18,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Night shift
- US shift

Work Location: In person

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