Sales Supervisor

Reference Code:
484-01

Job Title:
**Sales Supervisor - Logistics/Cargo Industry - Hyderabad**

Category:
Logistics

**Job Description**:
Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and consular services.
They are also committed to community development and works closely with a number of organisations in the field of education, rehabilitation as well as the promotion of art and culture.

Job Title: Sales Supervisor - Logistics/Transportation Industry - Hyderabad

Supervisor, Sales
- The supervisor job entails organizing and directing the daily activities
concerned to the call center’s operation. The main responsibility of a Supervisor, Sales is to manage, train, and guide call center executives to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor executives and calculate call center performance and analyze reports.

Job Responsibility
- To be conversant with BFE, rate calculations and can do all bookings on BFE.
- Drive business development by focusing on promotions, targets and effectively using tools like BO, call commercial monitoring sheet etc.
- Responsible for flight planning and staff roster.
- Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix.
- Systematic & effective functioning of the station in accordance with the SLA/ LPM/SOP requirements.
- Plan / control / review effective use of equipment / staff, to meet operational workload and fluctuations.
- Ensure 100% revenue conformance and maintain business integrity.
- Meet conformance targets and provide performance reviews.
- Constantly review performance within operational area, identifying shortfalls and implementing short and long-term corrective action. Focus should be on forward planning context to maximize efficiency ensuring all aspects of Service Standards to customers.
- Comprehensive knowledge of business and operating systems in their process area.
- Handle all periodic reports.
- Identify opportunities for change and continuous improvement with implementation of new working practises.
- Communicates business issues / customer feedback and ensure staff understands the business environment.
- Accountable for attendance management, performance management, coaching / development of reporting staff.
- Participate in recruitment / selection of commercial staff and be accountable for the training and development of the teams.
- Ensure seamless communication within the commercial team, operations and flight planning.
- Lead and motivate all staff to enhance Customer focus and service.
- To be an active team member positively promoting both the TTL & Principal’s image

Key Skills:
Key Skills:

- Fluent in written and spoken English
- Fluency in local language is desirable

Industry: Logistics/Cargo

Gender: Open

Experience: 3 years

Job Location: Hyderabad

Working Days: 5 days

Qualification: Graduate

Notice Period: Immediate to 30 days

About Morpheus Consulting:
Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.

**Location**:
Hyderabad/Secunderabad

Required Experience:
3-5 yrs

Positions:
1