Service Officer-branch Banking-branch Banking

1 week ago

Tiruppur Tamil Nadu, India Kotak Mahindra Full time

KRAs:

- Cash Management - Cash/Non-cash transactional activitiesRedress customer needs pertaining to cash, DDs, cheque deposits, general information.- Maintaining speed and accuracy of transactional processes.
- Sensation of the use of other business opportunities.
- Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth
- Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
- Speed and accuracy of transaction.
- Exploitation of other business opportunities sensed.
- Providing quality of experience that will ensure retention and positive word-of-mouth.
- EXPERIENCE, QUALIFICATIONS & QUALITITIES
- Experience of 1-2 years only. The experience should have been in the front-office of banks.
- Graduate.
- Well groomed and presentable.
- Bilingual proficiency: English and local language
- Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
- Computer proficiency a must.
- AGE: 22-25 years
- OTHERS:

- Reporting to: Service Manager / Branch Manager (depending on size of branch)
- TARGET:

- ADFC, HDFC, Coo-op Banks, Thomas Cook, UAE Exchange
- THE ROLE (bold):

- REVENUE GENERATION, CUSTOMER ACQUISITION, **CUSTOMER RETENTION**, **COST EFFICIENCY THROUGH PROCESS

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