Service Advisor

6 days ago

Calicut, India Bigwing Kannur South Full time

Job Title: Service Advisor

Company: Bigwing Kannur South (Authorized Honda Two-Wheeler Dealership)

Location: Kannur South

Bigwing Kannur South, an authorized dealership of Honda two-wheelers, is currently seeking skilled and customer-oriented Service Advisors to join our service team. As a Service Advisor, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and maintaining their trust in our dealership.

**Responsibilities**:

- Greet customers and understand their service requirements
- Provide accurate cost estimates and timelines for service and repairs
- Explain service options and recommendations to customers
- Coordinate service appointments and manage the service schedule
- Maintain communication with customers throughout the service process
- Collaborate with the service technicians to ensure timely and efficient repairs
- Address customer inquiries, concerns, and complaints in a professional manner
- Prepare and present detailed service invoices to customers
- Upsell additional services and accessories when appropriate
- Ensure proper documentation and record-keeping of service activities

**Requirements**:

- Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred
- Excellent communication and interpersonal skills
- Strong customer focus and ability to build and maintain customer relationships
- Knowledge of two-wheeler mechanics and maintenance is an advantage
- Ability to explain technical information in a clear and understandable manner
- Familiarity with computer systems and service management software
- Ability to multitask, prioritize, and work in a fast-paced environment
- Fluency in the local language and proficiency in English is required

Join our team at Bigwing Kannur South and be part of a reputable dealership representing Honda two-wheelers. If you have a passion for delivering exceptional customer service and thrive in a dynamic service environment, we encourage you to apply.

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Speak with the employer**
+91 +91 9020454054

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