Officer

Job ID: 40369

Location: Chennai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 18 Sept 2025

**Job Summary**
- Perform all input & Maintenance of Limits loaded in various TP systems, Deliver excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate for Ops CRC CCIB

**Strategy**

**Targeted Improvements**
- Act as a service partner, work together with RMs, in-country Client Management (CM), Operations, and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
- Ensure adherence to DOIs
- Deliver excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate

**Automation and Streamlining**
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

**Business**
- Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking (“CCIB”) and Corporate Private Business Banking (“CPBB”) clients business sector
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Develop and maintain rapport with business stakeholders
- Adhere to first time-right principles
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
- Undertake ad-hoc duties and when delegated by Line Manager

**Processes**
- Perform all input & Maintenance of Limits loaded in various TP systems
- Accurate input and maintenance of limits advised to other departments like Credit Cards, Intra Day Overdraft, etc
- Accurate Marking of Liens and advise to other departments
- Respond and clear queries from Checkers / Manager / Other stakeholders on a timely manner

**Key Responsibilities**
- Ensure Pre-processing activities are carried out as per the laid down guidelines.
- Accurate input of fee draw-down, accurate input of interest, fee, margin and commission.
- Ensure that the facilities with complementary limits involving more than one independent Transaction Processing system are loaded in the Transaction Processing systems correctly.
- Ensure accurate input / checking of Diary system so that all Limits with definite expiry dates are captured and all expired limits are cancelled on due date.
- Update activated limits in CMS.
- Accurate capture of SCI LE ID / Approved Limit ID in TP Systems for Limit to Outstanding Purposes.
- Ensure accurate calculation of Drawing Power / Insurance Coverage / Security Coverage by way of Shares / Mutual Funds / SBLC / IBI / Deposits.
- Accurate Updating of Control Sheets
- Timely escalation to Senior Management of any exception noticed related to work and environment.
- Monitor / Diarize / Generate Reports as per the agreed terms with in
- country
- Ensure that entries to Customer Accounts and General Ledger Accounts are prepared and posted correctly.
- Any other Credit Admin related activity asked to be performed by the Line Manager
- Take up the release function as and when assigned with the responsibility
- To actively participate in BCP/DR and any other UAT.
- Perform Single Release Activity (as a Qualified Individual) as assigned by People Leader for the Identified Processes

**People & Talent**
- Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
- Develop and implement a personal learning plan with team manager to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan

**Risk Management**
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
- Ensure a clear and uniform approach towards implementation of the global operating model for all CM-related processes, and adherence to DOIs
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

**Governance**
- Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
- Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
- Highlight significant issues/errors to team leader

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory an