Customer Service Representative

3 days ago


Patiala, India MANVI INTERNATIONAL COURIER Full time

**Job Title**: Customer Support Representative
**Company**: Manvi International Courier
**Location**: Gaushalla Road, near shere
- Punjab Market, patiala
**Work Timing**: 10:0 AM to 8:00 PM
**Salary**: ₹15,000 to ₹18,000 CTC
**Experience**: 1 year in customer service
**Joining**: Immediate
**Education**: Graduate

**Hiring Specifications**:

- Excellent verbal and written communication skills (English & Hindi required; Punjabi preferred)
- Strong multi-tasking and time-management skills
- Ability to handle difficult customers and high-pressure situations
- Comfortable with handling large volumes of inbound and outbound calls
- Male and female both can apply

**Responsibilities**:

- Resolve shipment-related queries such as tracking issues, delays, and delivery updates.
- Provide accurate and timely information on pricing and delivery timelines.
- Coordinate with logistics partners (DHL, FedEx, UPS, etc.) and internal teams for issue resolution.
- Address customer complaints, provide appropriate solutions, and escalate complex issues when needed.
- Maintain detailed records of customer interactions and case history in the CRM system.
- Ensure timely follow-ups and updates to customers regarding their concerns or queries.

**Contact**: 9220032489

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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