Administrator

12 hours ago


Chennai Tamil Nadu, India HCL Technologies Full time

Chennai 2.5-5 Years INDIA **No. of Positions** 1 **Job Description (Posting).** "The resource should have thorough understanding of the SCCM infrastructure and its components. Hands on experience on the imaging tools is a must (SCCM/MDT). Ability to troubleshoot task sequences. Adaptiva and Tanium is the additional skill. Communication skills: Able to articulate the situation in a clear words and understanding. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases **Qualification** B-Tech **Employee Group** Business Line FT **City** Chennai **Entity** INFRA **Auto req ID** 1460181BR **Expected Date of Closure** 25-Nov-2024 **Skill (Primary)** DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT


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