Contact Centre Executive

1 day ago

Panchkula, India Cmo Axis Outsourcing Services Pvt Ltd Full time

**Job Summary**:
The Contact Center Executive is responsible for managing complex customer interactions, mentoring junior executives, and ensuring smooth execution of daily contact center operations. While primarily an individual contributor, the role also involves supporting the Team Leader in maintaining quality, compliance and performance standards.

**Key Responsibilities**:

- Manage escalated or complex queries and ensure timely resolution.
- Support the Team Leader by providing feedback to improve processes and service quality.
- Mentor and guide new or junior executives, assisting them in improving performance.
- Ensure accurate and timely documentation of all customer interactions.
- Adhere strictly to SOPs, compliance guidelines, and quality standards.
- Contribute to achieving individual and team KPIs such as first-contact resolution, customer satisfaction, and call handling time.
- Share insights from customer interactions with the team for process improvement.

**Qualifications & Skills**:

- Bachelor’s degree or equivalent qualification.
- 2-4 years of experience in a contact center/customer service role.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to handle pressure and complex customer issues effectively.
- Good understanding of CRM tools and call center technologies.
- Comprehensive knowledge of MS Office suite.
- Language proficiency: English, Hindi, Tamil.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

  • Contact Centre Executive

    6 days ago

    Panchkula, Haryana, India Cmo Axis Outsourcing Services Pvt Ltd Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Job Summary:The Contact Center Executive is responsible for managing complex customer interactions, mentoring junior executives, and ensuring smooth execution of daily contact center operations. While primarily an individual contributor, the role also involves supporting the Team Leader in maintaining quality, compliance and performance standards.Key...

  • Contact Centre Executive

    2 days ago

    Panchkula, HR, IN CMO AXIS Outsourcing Services Pvt Ltd Full time

    Job Summary The Contact Center Executive is responsible for managing complex customer interactions mentoring junior executives and ensuring smooth execution of daily contact center operations While primarily an individual contributor the role also involves supporting the Team Leader in maintaining quality compliance and performance standards Key...

  • Higher Secondary Freshers For Field Executive

    6 days ago

    Panchkula, India Delhivery Full time

    We have vacant of 50 Field Executive Jobs in Mohali Sector 78, Mohali Sector 82, Mohali, Chandigarh, Panchkula, Haryana, derabassi, Mohali Sector 66, Mohali Sector 104, for Freshers Educational Qualification : Higher Secondary Skill Driver, Bike Delivery, Bike Rider etc.Experience0 - 1 YearsNo. of Openings50EducationHigher SecondaryRoleField...

  • Call Center Executive Jobs For Freshers

    3 weeks ago

    Panchkula, India Nasda Global Full time

    For Panchkula:Training days : 3 weeksTraining candidate stipend : Hiring Criteria for Business Associates Qualifications: Graduation in any field /3 years diploma after 12th. Fresher / Experienced candidate in call centre/banking/Telecom Good written communication skills in English Language -Hindi & English Proficient (Verbal) Typing Speed -25 -30 words per...

  • Field Sales Executive

    3 weeks ago

    Panchkula, India Dovetail Solution Full time

    required skills & competenciesproven experience in field sales / tally sales (minimum 2 years).strong communication, negotiation, and presentation skills.good knowledge of tally erp and its modules.ability to work independently and meet deadlines.strong problem-solving attitude and client-handling skills.Experience 2 - 3 Years No. of Openings 2 Education...

  • Purchase Executive

    26 minutes ago

    Panchkula, HR, IN IHG Hotels & Resorts Full time

    Purchase Executive Hotel Brand voco Location India Haryana Panchkula Hotel Panchkula IXCPA City Centre Sector 3 134109 Job number 151181

  • Email Support Executive

    7 days ago

    Panchkula, India Sumeru Inc Full time

    **Salary**: ₹15,000 - ₹16,500 per month (based on experience) Training: 3 weeks | Stipend ₹8,000 **Eligibility**: - Graduation in any field / 3-year diploma after 12th - Fresher or experienced in call centre, banking, or telecom - Good written communication in English - Proficient in Hindi & English (verbal) - Typing speed: 25-30 WPM | Accuracy:...

  • Account Executive

    5 days ago

    Panchkula, India Impact Tiles Gallery Full time

    We are hiring Account Executive for our company. Having 2 years for work experience Experience in Tally Software, GST returns, Billing, Sales, Purchase etc. Contact**:8091594517** Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

  • Customer Care Executive

    1 week ago

    Panchkula, India Sumeru Inc Full time

    Job description: **Salary**: ₹15,000 - ₹16,500 per month (based on experience) Training: 3 weeks | Stipend ₹8,000 **Eligibility**: - Graduation in any field / 3-year diploma after 12th - Fresher or experienced in call centre, banking, or telecom - Good written communication in English - Proficient in Hindi & English (verbal) - Typing speed: 25-30...

  • Purchase Executive

    2 weeks ago

    Panchkula, India Martin's Impex pvt ltd Full time

    Purchase Executive Contact Us: Martin's Impex Pvt Ltd 266, Industrial Area Phase 2, Panchkula **Salary**: From ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) Work Location: In person