Contact Centre Executive

3 days ago

Panchkula HR IN CMO AXIS Outsourcing Services Pvt Ltd Full time

Job Summary The Contact Center Executive is responsible for managing complex customer interactions mentoring junior executives and ensuring smooth execution of daily contact center operations While primarily an individual contributor the role also involves supporting the Team Leader in maintaining quality compliance and performance standards Key Responsibilities Handle inbound and outbound customer interactions across calls emails or chats with professionalism Manage escalated or complex queries and ensure timely resolution Support the Team Leader by providing feedback to improve processes and service quality Mentor and guide new or junior executives assisting them in improving performance Ensure accurate and timely documentation of all customer interactions Adhere strictly to SOPs compliance guidelines and quality standards Contribute to achieving individual and team KPIs such as first-contact resolution customer satisfaction and call handling time Share insights from customer interactions with the team for process improvement Qualifications Skills Bachelor s degree or equivalent qualification 2-4 years of experience in a contact center customer service role Strong communication problem-solving and interpersonal skills Ability to handle pressure and complex customer issues effectively Good understanding of CRM tools and call center technologies Comprehensive knowledge of MS Office suite Language proficiency English Hindi Tamil Job Type Full-time Pay 20 000 00 - 25 000 00 per month Work Location In person

  • Contact Centre Executive

    2 days ago

    Panchkula, India Cmo Axis Outsourcing Services Pvt Ltd Full time

    **Job Summary**: The Contact Center Executive is responsible for managing complex customer interactions, mentoring junior executives, and ensuring smooth execution of daily contact center operations. While primarily an individual contributor, the role also involves supporting the Team Leader in maintaining quality, compliance and performance...

  • Contact Centre Executive

    7 days ago

    Panchkula, Haryana, India Cmo Axis Outsourcing Services Pvt Ltd Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Job Summary:The Contact Center Executive is responsible for managing complex customer interactions, mentoring junior executives, and ensuring smooth execution of daily contact center operations. While primarily an individual contributor, the role also involves supporting the Team Leader in maintaining quality, compliance and performance standards.Key...

  • Purchase Executive

    19 hours ago

    Panchkula, HR, IN IHG Hotels & Resorts Full time

    Purchase Executive Hotel Brand voco Location India Haryana Panchkula Hotel Panchkula IXCPA City Centre Sector 3 134109 Job number 151181

  • Email Support Executive

    4 weeks ago

    Panchkula, HR, IN Good Vibes Placement Services Full time

    Designation - Back office Executive Non - voice Process Email Support Qualifications Graduation in any field 3year diploma after 12th Fresher Experienced candidate in call centre banking Telecom Good written communication skills in English Language -Hindi English Proficient Verbal Typing Speed -25 -30 words per min Typing accuracy -85 Job...

  • Email Support Executive

    19 hours ago

    Panchkula, HR, IN SUMERU INC Full time

    Hiring Email Support Executive Back Office Salary 15 000 - 16 500 per month based on experience Training 3 weeks Stipend 8 000 Eligibility Graduation in any field 3-year diploma after 12th Fresher or experienced in call centre banking or telecom Good written communication in English Proficient in Hindi English verbal Typing speed 25-30 WPM Accuracy 85 Email...

  • Email Support Executive

    2 weeks ago

    Panchkula, HR, IN SUMERU INC Full time

    Job description Hiring Email Support Executive Back Office Salary 15 000 - 16 500 per month based on experience Training 3 weeks Stipend 8 000 Eligibility Graduation in any field 3-year diploma after 12th Fresher or experienced in call centre banking or telecom Good written communication in English Proficient in Hindi English verbal Typing speed 25-30 WPM...

  • Customer Care Executive

    2 weeks ago

    Panchkula, HR, IN SUMERU INC Full time

    Job description Hiring Email Support Executive Back Office Salary 15 000 - 16 500 per month based on experience Training 3 weeks Stipend 8 000 Eligibility Graduation in any field 3-year diploma after 12th Fresher or experienced in call centre banking or telecom Good written communication in English Proficient in Hindi English verbal Typing speed 25-30 WPM...

  • Email Support Executive

    4 weeks ago

    Panchkula, HR, IN SUMERU INC Full time

    Designation - Customer Care Executive Non - voice Process Email Support Qualifications Graduation in any field 3year diploma after 12th Fresher Experienced candidate in call centre banking Telecom Good written communication skills in English Language -Hindi English Proficient Verbal Typing Speed -25 -30 words per min Typing accuracy -85 ...

  • Back Office Executive

    1 week ago

    Panchkula, HR, IN SUMERU INC Full time

    Designation - Back office Executive Non - voice Email Support Qualifications Graduation in any field 3year diploma after 12th Fresher Experienced candidate in call centre banking Telecom Good written communication skills in English Language -Hindi English Proficient Verbal Typing Speed -25 -30 words per min Typing accuracy -85 Salary bracket based on...

  • (Immediate Start) Back Office Executive

    3 weeks ago

    Panchkula, HR, IN SUMERU INC Full time

    Designation - Customer Care Executive Non - voice Process Email Support Qualifications Graduation in any field 3year diploma after 12th Fresher Experienced candidate in call centre banking Telecom Good written communication skills in English Language -Hindi English Proficient Verbal Typing Speed -25 -30 words per min Typing accuracy -85 ...