E-commerce Executive
1 week ago
**Job description**
**Responsibilities**:
- Have a decent understanding of how eCommerce & online transactions work
- Manage merchandising and product changes on the website
- Collate and monitor key metrics on traffic, engagement & sales
- Managing product inventory, maintaining inward & outward, etc
- Compiling daily sales data as per payment gateway and platform backend
- Identify & manage web platform related aspects with designer and developer
- Coordinating with digital marketing and social media agencies as required
- Catalogue and listing uploading of the products on e-commerce website
- Return/Refund Policy Management
- Handling all customer queries on the website
- Coordinate with logistics partner and manage delivery SLAs and returns
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
**Requirements**:
- Graduate or Post Graduate
- Exceptional verbal and written communication skills
- Good problem-solving abilities
- Basic understanding of Digital Marketing skills are preferred
- Excellent negotiation and sales skills
- Excellent phone etiquette and active listening abilities
- A quick learner and exceptional ability to make decisions
**Salary**: From ₹8,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- E-commerce: 1 year (required)
- total work: 1 year (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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