Customer Service Advisor

1 week ago

Guntur, India Reliance Jio Infocomm limited Full time

1.Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10. Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship building and service

12. Follow all contact center policies, procedures, code of conduct and legislative requirements

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹12,300.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Rotational shift

COVID-19 considerations:
Vaccination Certificate not required

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 9014367364

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