Female Customer Support Executive

1 week ago

Chennai Tamil Nadu, India Alpinepro Health Full time

**Those to ready to stay in company hostel please apply* **

The role is CRM (Customer Relationship Management) executive to handle customer calls and resolve residents’ complaints for women's hostels.

**Responsibilities and Duties**
The role is CRM (Customer Relationship Management) executive and job responsibilities include
- Attend incoming client calls and answer them appropriately with hostel details
- Make outgoing calls based on the inquiry made to us with appropriate details
- Learn and understand the facilities, tariffs, locations of hostels quickly to address all queries
- Making Welcome/Exit of the new/outgoing residents
- Issue tracking system: Daily, log the issues reported form the branch incharges/residents and assign the respective persons to fix the complaints. Ensure followup till closure.

**Qualifications and Skills**
Qualification:
*Female only (22 to 30 years)
*Any degree
*Thorough speaking, reading and writing knowledge in English and Tamil. Knowledge on other languages like Telugu / Hindi is preferred
- Skills like Polite/warm speaking, patience and handling situations effectively are compulsory
**Experience**:
*1-2 years of telecalling in Customer handling is required

**Benefits**:
Free Accommodation
Free Food
Admission bonus
Weekly paid off
Yearly bonus
Monthly medical allowance

Rotational shift

Rotational weekoff

The role is CRM (Customer Relationship Management) executive to handle customer calls and resolve residents’ complaints

**Responsibilities and Duties**
The role is CRM (Customer Relationship Management) executive and job responsibilities include
- Attend incoming client calls and answer them appropriately with hostel details
- Make outgoing calls based on the inquiry made to us with appropriate details
- Learn and understand the facilities, tariffs, locations of hostels quickly to address all queries
- Making Welcome/Exit of the new/outgoing residents
- Issue tracking system: Daily, log the issues reported form the branch incharges/residents and assign the respective persons to fix the complaints. Ensure followup till closure.

**Qualifications and Skills**
Qualification:
*Female only (22 to 30 years)
*Any degree
*Thorough speaking, reading and writing knowledge in English and Tamil. Knowledge on other languages like Telugu / Hindi is preferred
- Skills like Polite/warm speaking, patience and handling situations effectively are compulsory
**Experience**:
*1-2 years of telecalling in Customer handling is required

**Benefits**:
Free Accommodation
Free Food
Admission bonus
Weekly paid off
Yearly bonus
Monthly medical allowance

Rotational shift

Rotational weekoff

Please note admission bonus earning will be between 2000 to 3000 / month depending on skills.

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay

Application Question(s):

- Are you ready to stay in the company provided hostel for this job, as this is rotational shift ?
- Specify your age, native place and qualification

**Education**:

- Bachelor's (required)

**Language**:

- Tamil (required)
- English (required)

Work Location: In person

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