Hotel Front Office Executive

1 week ago

Sikar, India La Nature Hotels & Resorts Full time

**Position Title**: Front Office Executive
**Department**: Front Office / Guest Services
**Reports To**: Front Office Manager / General Manager
**Location**: La Nature Hotels & Resorts, Sikar

**Role Overview**

At La Nature Hotels & Resorts, the Front Office Executive is more than a desk operator — she/he is the **face of our hospitality promise**. This role requires an individual who embodies grace, attentiveness, and discretion, ensuring every guest feels personally valued from the moment they arrive until their departure. The Front Office Executive crafts **seamless arrivals, elegant departures, and memorable journeys in between**, in line with the finest traditions of global luxury resorts.

**Key ResponsibilitiesCreating the First Impression**
- Extend a warm, poised, and anticipatory welcome to every guest.
- Ensure arrivals and departures are conducted with flawless precision and a sense of occasion.
- Escort and personally introduce VIP guests to their accommodations, offering a refined property orientation.

**Guest Engagement & Relationship Building**
- Engage guests with attentiveness, empathy, and cultural sensitivity, anticipating needs before they are voiced.
- Handle inquiries, special requests, and concerns with diplomacy and discretion, ensuring swift resolution.
- Curate personalized experiences by noting guest preferences and proactively suggesting bespoke resort offerings.

**Operational Excellence**
- Oversee check-in/check-out procedures with precision, ensuring accuracy in reservations, billing, and guest documentation.
- Coordinate with housekeeping, concierge, food & beverage, and events teams to deliver seamless guest experiences.
- Uphold the highest standards of compliance, safety, and privacy at all times.

**Revenue & Service Enhancement**
- Gracefully present upgrades, dining experiences, spa treatments, and resort activities as value additions.
- Support sales initiatives by discreetly encouraging repeat visits and loyalty memberships.
- Record guest feedback and ensure their voice shapes future service refinements.

**Qualifications & Skills**
- Degree/Diploma in Hospitality Management from a recognized institution.
- Prior experience (1-3 years) in luxury hotel/resort front office or guest relations.
- Exceptional communication skills in English and Hindi (knowledge of additional languages preferred).
- Proficiency in hotel property management systems (Opera/IDS/Fidelio or equivalent).
- Impeccable grooming standards, polished etiquette, and confident body language.

**Key Attributes**
- **Elegance**: Ability to embody refined hospitality in demeanor, tone, and presentation.
- **Anticipation**: A sixth sense for guest needs and the ability to exceed expectations discreetly.
- **Composure**: Grace under pressure with a reassuring presence.
- **Discretion**: Absolute respect for guest privacy and confidentiality.
- **Passion for Hospitality**: Genuine warmth and a desire to create lasting guest relationships.

**Compensation & Benefits**
- Competitive salary commensurate with luxury hospitality standards.
- Service charge, incentives, and recognition-based rewards.
- Complimentary meals, uniforms, and staff accommodation (as applicable).
- Career progression, professional training, and opportunities within La Nature’s growing portfolio.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Leave encashment

Work Location: In person

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