Client Trainer

**About Us**
- Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your #CognitiveProcurement journey with us, as you are #MeantforMore**We Are An Equal Opportunity Employer**:

- Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.-
- This is a key client facing role that calls for identification and implementation of Organizational Change Management **(OCM)**projects for global clients. The** Product Trainer / Client Trainer** also supports the training operations and will be looked at to stay abreast of practices that continually support user learning requirements & trends.

**Roles & Responsibilities**:

- Train clients (Virtual and Onsite) as and when required to step in. This could entail international travel (as per requirement).
- Support continuous improvement programs for the team, execute and ensure completion.
- Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses.
- Stay continually certified on procurement industry practices and Zycus Product suite
- Continually enhance your domain/industry/functional knowledge and delivery
- Participate in daily scrums and one on one's to discuss status updates, action plans, and red flags
- Be available and open to work in Flexible working hours including night shifts when required
- Track and present your MBOs to Sr. Management, highlight trends and deviations along with Analysis and next steps.

**Job Requirement**

**Skills And Expertise**:

- Any industry background with **product training delivery to 1 or more global customer exposure is a plus.**:

- **Excellent Communication is a must.**:

- OCM experience for software/procurement deployments is a plus (not Incident Management)
- Change Management certification is an added advantage
- Excellent training delivery skills (**TTT certified preferred**)
- High degree of self-motivation and strong orientation toward teamwork
- Strong grasp of written and spoken English
- Time Management & Effective Prioritization
- Ability to understand how businesses work, have excellent analytical and solution driven approach.
- **Qualification**: Any graduate / Postgraduate can apply. Additional certifications in product training would be added advantage.

**Five Reasons Why You Should Join Zycus**:

- **Cloud Product Company**:We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React.
- **A Market Leader**:Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- **Move between Roles**:We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- **Get a Global Exposure**:You get to work and deal with our global customers.
- **Create an Impact**:Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

**About Us**:

- Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite.
- Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
- Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and e