
Am/ Dm- Customer Quality
4 days ago
**Purpose of the Role**
**Establishing Quality standards as per customer requirement, coordination with customer for inspection, resolution of any complaints, issues**
**Key Metrics of the Role**
- Review customer specification and requirements.
- Develop Quality and Control Plan
- Coordination with customer for approval
- Plant and Product approval from customers
- Develop testing standards for product testing
- Internal & External Customer quality issue analysis & timely resolution
- Customer complaint resolution
- PPAP submission and approval from customer
- Compliance to calibration requirements
- Establish Inspection check sheets & measurement methodology for each WIP & FG Product.
- Ensuring timely (First Piece inspection and In process Inspection) reports of routine product
- Simplification & robustness improvement of in process inspection activities
- Internal & External Customer quality issue analysis & timely resolution
- Training to team wrt testing & standard requirements, measurement methodologies.
- Communication with production, Planning, ORT, Logistic, Incoming team for rejection & action plan
- Follow up for CAPA’s & ensure timely action plan closure with production.
- Preparation of Quality Alert & OPL as per customer complaint and display on shop floor.
**Key Deliverables**
- Customer complaint elimination
- Resolution time for customer complaints
- First time right
**Job Types**: Full-time, Permanent
Pay: ₹1,700,000.00 - ₹2,000,000.00 per year
Schedule:
- Day shift
**Experience**:
- total work: 10 years (required)
Work Location: In person
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