HRo Cs Upmarket Payroll

Job Description:

- Payroll Solutions Specialist role- Client Facing works in an inbound & outbound phone support model
- Provides WFN/AutoPay Payroll Technology support
- Processes Payroll & Support Client queries and relationship
- Payroll Processing and handles Questions and Issues
- Conducts Initial Issue Troubleshooting
- Works with internal teams to resolve complex issues

Responsible for Quarter and Year End Activities

COMPETENCIES
- Requires a high-level payroll knowledge including payroll skills & Accuracy since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
- Basic knowledge of payroll tax principles and wage and hour laws
- Strong verbal and written communication skills
- Ability to analyze and resolve problems through effective customer interface and communication
- Must be able to work under time constraints to ensure that deadlines are met
- Excellent Professional Customer Service Skills
- Strong Process and documentation skills
- Strong Research Skills

**PSS Eligibility**

Graduate

Willing to work in US/Night Shifts and a voice role

Excellent Communication skills.

Prior Client Facing Role preferred.

FPC/CPP certification and US Payroll Experience will be an added advantage

Worked for a year in the current role/process.

Has not been a part of any coaching/improvement plan in the past 1 year.

AM/SC Eligibility

Graduate

Willing to work in US/Night Shifts and a voice role

Excellent Communication skills.

Prior Client Facing Role preferred.

FPC/CPP certification and US Payroll Experience will be an added advantage

Worked for atleast 18 months in the current role/process.

Has not been a part of any coaching/improvement plan in the past 1 year.

Willing to work in an Individual Contributor Role

#LI-DNI

Job Description:

- Payroll Solutions Specialist role- Client Facing works in an inbound & outbound phone support model
- Provides WFN/AutoPay Payroll Technology support
- Processes Payroll & Support Client queries and relationship
- Payroll Processing and handles Questions and Issues
- Conducts Initial Issue Troubleshooting
- Works with internal teams to resolve complex issues

Responsible for Quarter and Year End Activities

COMPETENCIES
- Requires a high-level payroll knowledge including payroll skills & Accuracy since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
- Basic knowledge of payroll tax principles and wage and hour laws
- Strong verbal and written communication skills
- Ability to analyze and resolve problems through effective customer interface and communication
- Must be able to work under time constraints to ensure that deadlines are met
- Excellent Professional Customer Service Skills
- Strong Process and documentation skills
- Strong Research Skills

**PSS Eligibility**

Graduate

Willing to work in US/Night Shifts and a voice role

Excellent Communication skills.

Prior Client Facing Role preferred.

FPC/CPP certification and US Payroll Experience will be an added advantage

Worked for a year in the current role/process.

Has not been a part of any coaching/improvement plan in the past 1 year.

AM/SC Eligibility

Graduate

Willing to work in US/Night Shifts and a voice role

Excellent Communication skills.

Prior Client Facing Role preferred.

FPC/CPP certification and US Payroll Experience will be an added advantage

Worked for atleast 18 months in the current role/process.

Has not been a part of any coaching/improvement plan in the past 1 year.

Willing to work in an Individual Contributor Role

**A little about ADP**: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.