Counsellor‑cum‑telecaller

2 days ago

Jayanagar Bengaluru Karnataka, India City College Full time

**Counsellor‑cum‑Telecaller**:
The **Counsellor‑cum‑Telecaller** is a dual function role: you will take charge of both telecalling activities (inbound/outbound) and providing professional counselling guidance. Your goal is to engage prospective clients/students, nurture them through follow‑up cycles, and assist with conversions/enrolments while maintaining accurate records and collaborating with internal teams.

**Telecalling**: Make high‑volume inbound/outbound calls to leads. Provide program/service info and qualify prospects.

**Counselling**Deliver one‑on‑one or group counselling (face‑to‑face or virtual). Align individual goals with course/program options. Handle objections and close consultations.

**Reporting & Insights**Track daily/weekly throughput: calls, enquiries, conversions. Share feedback to refine scripts, campaigns, and program messaging

**Team Collaboration**Work with Marketing, Admission, and Academic teams for seamless follow‑up and improved conversion.

Qualifications & Experience
- **Minimum Requirement**: Bachelor’s degree (e.g. Psychology / Commerce / Education / Arts) preferred.
- **Experience**: 6 months-2 years in telecalling, admissions, counselling, or sales roles. Freshers with exceptionally good communication skills (English ,Kannada )

Skills & Attributes
- Excellent verbal English and at least conversational Hindi (local language proficiency an advantage).
- Empathetic listener with aptitude for building rapport and addressing concerns.
- Resilient: ability to handle objections and rejection while staying professional.
- Persuasive closing skills without being pushy.
- Strong organisational skills: maintain accurate logs, manage multiple leads, follow deadlines

Pay: ₹13,500.00 - ₹15,500.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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