Sme - Tools

6 days ago

Bengaluru, India Microland Full time

Additional details

**Level**
- P3**Requirement location**
- India - Bengaluru**Number of Position**
- 1**Employment type**
- ML**Cluster/Group**
- Microland Delivery**Business Unit**
- US**Department**
- Service Desk & Service Mgmt.**Job Description**:
Required Skill
Technology - Network Monitoring Tools|Traverse
Technology - Network Monitoring Tools|Solarwinds
Process - IT Service Management|Incident Management
Process - IT Service Management|Managing Change
Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details

1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc.,
2. Patch Management
a. Deployment of monthly updates on every patch Tuesday following the Change process
b. Provide the patching status report to the customer
3. Software Distribution
b. Provide the deployment status report to the customer
4. Hardware & Software Inventory
a. Generate hardware & software inventory reports as per the customer requirements
5. Configure features Asset intelligence, DCM, Reporting
6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc.
7. SCCM Client installation on Servers and Desktops
8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices
9. Expertise in Windows Batch Scripting
10. Windows 10 Autopilot
11. Create and Manage Windows 10 Image with customizations, LTI and ZTI
12. OS upgradation 20 In-place upgrade and Feature Upgrade
13. Troubleshoot OSD Task sequence errors
14. Monitor & troubleshoot the SCCM infrastructure components and client health issues
15. Monitor & Troubleshoot
a. Monitoring the daily health of SCCM infrastructure components and client issues
b. Troubleshoot failed SCCM components and clients
c. Troubleshoot failed Software & Patch Deployments
16. Backup & Maintenance - Knowledge on the SCCM site backup & Maintenance tasks
17. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis
18. Address the tickets escalated from L1/L2 team
19. Manage and lead team of L1/L2

Technical Skills
In-depth hands-on experience on any two of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,

Behavioral skills

1. Good verbal & written communication skills
2. Time management
3. Ability to collaborate and work in a team
4. Problem solving
5. Planning, organizing & prioritizing
6. Active listening skills

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