Deskside Support

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver - you're a technology hero.

Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support.

The VIP Support Specialist or Shift Lead provides critical support to the End Users and handles shift support and support executive leadership, The position will provide technology support for End Points and staff. The specialist will collaborate with other members of the technology team, communication team and engagement team to ensure that the technology needs are met as it relates to the planning and execution of events. The position will have the primary responsibility of ensuring that technology resources are deployed on-schedule to designated sites as they are required.

VIP Support Engineer is first inline support for all Key executives in the account and needs to be mature, patient, knowledgeable, jovial, technical & witty at times.

Key Responsibilities:
- Providing technical on-site, face-to-face VIP IT support within a BAU environment, including installation, troubleshooting, problem resolution, and maintenance.-
- Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.- Responsible for executive leadership and Board of Education members' support tickets.- Installing requested software on PC and Apple devices.- Troubleshooting and resolving minor wireless, network, switch, or printer issues; escalating major issues to IT infrastructure technical teams.- Following established processes and procedures, documenting work performed, including steps to resolve issues, within district ticketing systems for audit and/or knowledge-based purposes.- Reporting any suggestions that may improve processes or enable more efficient support to the supervisor.- Acting as the liaison between IT and the Client Executive Office, working with the rest of the department and vendors to resolve technical issues.- Performing other duties as assigned by an appropriate administrator or their representative.- Ability to be understood in face-to-face communications and to speak with a level of proficiency and volume to be understood over a telephone or computer.

At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets.

If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization - Kyndryl is dedicated to your professional journey.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience- 5 years related IT support experience including at least 3 years of experience with Windows- Master’s / Bachelor’s degree in any Stream & equivalent- MCSE Or CCNA Certifications- ITIL Version 3 or 4 foundation Certified.- A+ Certification required.- Microsoft Windows certification OR Mac Certifications Operating Systems, Servers, and network hardware required.- Experience supporting current versions of Microsoft Windows, MS Office, and latest technologies with