Customer Service Representative

5 hours ago

Mohali, India Biorev LLC Full time

PFB the detail.

**Position**: Customer Service Representative

**Location**: Mohali, Punjab

**Shift**:US Shift

**Job Type**: Full Time

**Shift Timing**:

- Graveyard Shift
- 12 PM to 10 PM CST (10:30 PM to 8:30 AM)

**Working Pattern**:

- 6 days working pattern in Summer
- 5 days working pattern in Winter, Saturday OFF

**Note: No Pick & Drop facility provided **

**Position Overview**:
**Key Responsibilities**:

- Inbound and Outbound Calls: Answer incoming calls from customers and make outbound calls to prospects as required.
- CRM Management: Utilize the Service Titan CRM platform for ticket management, including creating and resolving tickets related to customer inquiries and escalations.
- Appointment Booking: Efficiently schedule service calls based on incoming inquiries and customer needs.
- Ticket Resolution: Work diligently to resolve customer tickets promptly and professionally.
- Follow-Up: Perform follow-up calls with customers, especially on estimates, to ensure customer satisfaction.
- Multitasking: Effectively manage multiple tasks and prioritize workload.
- Quick Learning: Be a quick learner, especially in understanding the mechanical components of HVAC systems used in the U.S.
- Language Skills: Maintain a neutral accent in English communication.

**Qualification**:

- 3-6 years of experience as Customer Service Representative
- Proficiency in using the Service Titan CRM platform (training will be provided).
- Strong communication and interpersonal skills.
- Ability to learn and understand HVAC systems and components.
- Previous call center experience preferred.
- Exceptional multitasking and organizational skills.

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Night shift

Work Location: In person

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