On Site Service Technician

**DESCRIPTION**

**Job Summary**:
The On-Site Service Technician acts as the technical specialist and primary customer support contact at a single customer site, responsible for independently diagnosing and completing equipment repairs. The role will also include marine installation and commissioning onsite at nominated shipyards.

**Key Responsibilities**:

- Independently diagnose and perform repairs on equipment at the customer site.
- Maintain productive customer relations and ensure prompt attention to customer needs to minimize downtime.
- Provide coaching on preventative maintenance or repairs to less experienced technicians and customer personnel; may provide work direction and review repair plans, parts lists, and tool requirements.
- Manage parts and spares inventory at the worksite to ensure availability for repairs.
- Escalate unresolved technical issues to product specialists or supervisors for further analysis.
- Complete necessary documentation such as service worksheets, timesheets, warranty claims, and quality documents via handwritten or business system input.
- Identify and communicate additional sales and service opportunities to customers.
- Maintain cleanliness and proper operation of the work area and tools.
- Adhere to Health, Safety, and Environmental policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors.
- Complete required training in line with skill and business needs.d to their supervisor.

**RESPONSIBILITIES**

**Competencies**:

- **Communicates Effectively**: Tailor communications to different audiences, ensuring clarity and understanding.
- **Customer Focus**: Build and maintain strong customer relationships by delivering customer-centric solutions.
- **Develops Talent**: Mentor and guide others to meet their career goals while achieving organizational objectives.
- **Manages Complexity**: Make sense of complex or contradictory information to solve problems effectively.
- **Manages Conflict**: Handle conflict situations calmly and effectively with mínimal disruptions.
- **Self-Development**: Seek continuous improvement opportunities through formal and informal learning channels.
- **Health and Safety Fundamentals**: Champion health and safety behaviors to foster a culture of safety and reduce workplace injuries.
- **Diagnostics Application**: Develop troubleshooting plans based on customer complaints, use specialized service tools and software to diagnose problems, and ensure repairs resolve the issue.
- **Electronic Service Tool Application**: Use the appropriate hardware and software tools for diagnostics and troubleshooting, interpreting results to determine the next steps.
- **Engine Systems Interactions**: Analyze interactions between internal and external systems (e.g., exhaust, fuel, cooling) to diagnose and repair engine issues using tools and service publications.
- **Product Repair and Maintenance**: Perform mechanical and electrical product repairs following guidelines, ensuring quality, timely repairs, and minimizing customer costs.
- **Service Documentation**: Accurately document technical data and customer information in the service management system for future reference.
- **Technical Escalation**: Use data management tools to escalate complex issues while balancing customer response time and investigation efforts, ensuring accurate troubleshooting records.
- **Values Differences**: Recognize the importance of diverse perspectives and cultural differences in problem-solving and collaboration.

**Education, Licenses, Certifications**:

- Apprentice Certified Power Generation and/or Engine Technician
- Vocational diploma from a relevant technical institution (preferred)
- Current relevant electrical certification (Optional)
- Locally valid driving permit
- Licensing may be required for compliance with export control or sanctions regulations.

**QUALIFICATIONS**

**Experience**:

- Extensive field service experience, particularly with power generation and/or engine products.
- Basic understanding of competitors and typical industry practices.
- High Voltage/Low Voltage practical experience (Optional).

**Skills/Knowledge**:

- In-depth knowledge of service and installation for marine engines and gensets, including controls.
- Familiarity with marine certifications and trials (preferred).
- Experience working with shipyards or refitting yards (preferred).
- Ability to work independently at customer sites.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Technician

**ReqID** 2405611

**Relocation Package** No