Front Office Associate

5 days ago

Hyderabad, India Hotel Infinity Full time

As a Hotel Front Office Executive, you will be the first point of contact for guests visiting our hotel. You will be crucial in providing exceptional customer service and ensuring a smooth check-in and check-out process. Your friendly and professional personality will leave a positive impression on our guests and contribute to their overall satisfaction.

**Responsibilities**
- Welcome and Greet Guests: Warmly welcome guests as they arrive at the hotel, providing a friendly and professional first impression.
- Check-In and Check-Out: Efficiently handle the check-in and check-out process, ensuring accuracy and adherence to established procedures.
- Room Reservations: Assist guests in making room reservations, modifying existing bookings, and providing information about room availability and rates.
- Guest Information: Provide information about hotel facilities, services, and local attractions to help guests make the most of their stay.
- Handle Inquiries and Complaints: Address guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Payment Processing: Collect payment for services, process invoices, and handle cash and credit card transactions accurately.
- Security and Safety: Follow security and safety procedures to protect guests and hotel property.
- Guest Services: Assist guests with special requests, such as arranging transportation, wake-up calls, and providing additional services as required.
- Record-Keeping: Maintain accurate guest records and databases, and generate reports as needed.

**Qualifications**
- Degree (A degree in hospitality or a related field is a plus).
- Previous experience in a similar front office or customer service role is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with hotel reservation and property management systems is an advantage.

For further queries contact - +91 9703811666

**Job Types**: Full-time, Permanent

**Salary**: ₹12,500.00 - ₹20,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Speak with the employer**
+91 9703811666

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