Administrator - L3

2 days ago

Gurugram Haryana, India Wipro Limited Full time

**Role Purpose**

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

**͏**:
**Do**
- ** Ensure timely response of all the tickets raised by the client end user**:

- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

**͏**:
**Deliver**
- No
- Performance Parameter
- Measure
- 1.
- 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:
Mandatory Skills: Commvault Backup.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Wintel Administrator L3

    4 days ago

    Gurugram, Haryana, India Sureworks Infotech Pvt Ltd Full time

    **#freepost** **Designation: Wintel Administrator L3** **Experience: 8+Years** **Qualification: BE/ BTech/BCA/ MCA** **Location: Gurgaon** **Certificate Mandatory: OEM Relevant Certifications** **Roles & Responsibilities**: - To manage technical team (L1, L2) of 10-15 people and to provide L3 level support. (Must) - To train Wintel L1- L2 resources on...

  • System Administrator L3

    4 days ago

    Gurugram, Haryana, India MKS Inc. Full time

    **Key Responsibilities**: - Design, implement, and manage complex IT infrastructure solutions using Nutanix, VMware, and Microsoft technologies. - Perform system administration tasks, including installation, configuration, and maintenance of servers and storage. - Monitor system performance, troubleshoot issues, and ensure high availability and reliability...

  • Wintel Administrator L3

    4 days ago

    Gurugram, Haryana, India Sureworks Infotech Pvt Ltd Full time

    **# Freepost** **Designation**: Wintel Administrator **Location**:Gurgaon **Relevant Experience**:7-9 Years of experience **Qualification**:B. E/ B. Tech/BCA/ MCA **Certification Required**:ITIL **Key roles and responsibilities**: **Server & System Management** - Harden systems as per Customer guidelines before production release. - Upgrade server OS to...

  • Oracle Apps Dba

    3 days ago

    Gurugram, Haryana, India Apps Associates Full time

    **SUMMARY**: Oracle Apps DBA with 6 to 8 years of experience to provide L2 and L3 support to Production environment. ESSENTIAL FUNCTIONS: - 6 + years of Oracle Apps DBA experience with **hands-on R12.2**experience desirable. - Performing **database administration**and **performance tuning**activities. - **ADOP Patching/Cloning**experience. - Collaboration...

  • Lead Network Engineer

    3 weeks ago

    Gurugram, Hyderabad, Pune, India Whisk Software Private Limited Full time

    Job DescriptionJob Title: Lead Network EngineerLocation: Hyderabad/Pune/GurgaonExperience: 8- 12 YearsSkills: Aruba, Cisco, Palo Alto, Solarwinds, ITIL, CUCMRole & responsibilities:- Lead and mentor a team of network engineers, providing guidance on best practices, troubleshooting, and professional development.- Develop, implement, and maintain network...

  • Senior Network Architect

    3 days ago

    Pune, Hyderabad / Secunderabad, Telangana, Gurgaon / Gurugram, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Lead Network EngineerWe are seeking an experienced and skilled Lead Network Engineer to join our team.This is a senior-level position that requires strong leadership skills, technical expertise, and experience in managing complex networks.Lead a team of network engineers and provide guidance on best practices, troubleshooting, and professional...

  • Lead Staff Engineer

    4 weeks ago

    Tikri, Uttar Pradesh - Gurgaon, Haryana, India R1 RCM Full time

    R1 RCM India is proud to be recognized amongst India s Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute We are committed to transform the healthcare industry with our innovative revenue cycle management services Our goal is to make healthcare simpler and enable efficiency for healthcare systems hospitals and physician...