Payments Processing Operator

**Job Title
- **Payments Processing Operator**

**Location
- Mumbai**

**Role Description**
- The Payments Processing Analyst is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations.
- This includes the processing of time-critical, complex transactions on behalf of the bank’s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution.
- It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- The Payments Processing Analyst undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions.
- Ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.
- In addition, they should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the bank or for our client.
- Ensure that all regulatory reports are prepared, verified and submitted within the required timelines.
- Ensure all EOD of the day reports are sent accurately as per SLA and as per the control process established.
- This is an important position from the BAU prospective for meeting the SLA and Regulatory timelines.
- This function requires adherence to local regulatory policies and changing regulatory framework. Risk - In situation of Non approval/ replacement for the PERM, this could further lead to potential client and reputational impact with delay in producing the desired output.
Background (total need and tasks) - Due to high volumes and increase in market activity the team is overstretched.
- at 155%
Regulatory background - lead to potential client and reputational impact with delay in producing the desired output.

**Your skills and experience**
- Communicate and coordinate with all internal functions/stakeholders such as Client, Client facing team, Sales and Relationship Managers etc.
- Continually seek ways to improve the process and journey by leveraging on feedback
- Knowledge of Capital Markets would be beneficial
- Effective communication skills both verbal and written
- Excellent analytical and problem solving skills (Project Management experience is a plus)
- Proficient with Microsoft Excel and understanding of new developments in the financial services market.

**How we’ll support you**
- Training and development to help you excel in your career.
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.