Process Reviews

**About Us**:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

**About the role**:
1. Perform process walkthroughs to identify key risk and able to implement controls

against the same.

2. Performing business wise Risk Assessments cum audit, finalizing and submitting the

report to senior management and relevant stakeholders.

3. Developing insightful analysis about business and their strategic and operational

implications.

4. Analyze data from multiple angles, looking for trends that highlight areas of

concerns or opportunities.

5. Identification of cost saving/reduction opportunities.

6. Ensure that identified bugs/issues are well defined and root causes are identified.

7. Suggest remedial action plan (incident or systemic)/ process improvement points for

rectifying the gaps identified.

8. Interface with the business for rigorous follow up for implementation of the

recommendation and providing support for the same.

9. Demonstrating the ability to research issues, trends, benchmark study etc. via

external sources.

10. Performing Internal Investigation and conducting Root Cause Analysis of the

Investigation Instances.

11. Open to work in a dynamic environment.

**Expectations/ Requirements**

1. Preferably Chartered Accountant/ MBA (with Minimum 3 years of relevant

experience in internal audit/ operation audit (preferably from reputed consulting

2. Understanding of risk and control concepts, identify gaps and suggest best practices

3. Processes oriented and have hands on experience in writing SOP’s/ Policies

4. Practical exposures to Data Analysis and familiarity with IT tools and audit

techniques

5. Internal Stakeholder Engagement

6. Good verbal & written communication skills for coordinating across teams

7. Excellent team player, comfortable with working with all levels within the company

**Superpowers/ Skills that will help you succeed in this role**

1. Ability to take internal and external stakeholders along

2. Must have worked on cost optimization projects

3. Strong people management exposure

4. Love for simplifying

5. Growth Mindset

6. Willingness to experiment and improve continuously

**Education**: Must be a qualified CA or MBA

**Why join us**

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360 feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

**Compensation**: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story