Junior Executive-guest Relations

3 days ago

Kolkata, India Malabar Group Full time

Job Code

MGD2078

Designation

Junior Executive-Guest Relations

Business Vertical

Malabar Gold & Diamonds

Job Summary

Customer Service
- Welcome & greet customers with a pleasant attitude so as to enhance the showroom image.
- To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section.
- Monitor and record store footfall and walk-ins and execute customer experience guidelines at the store.
- Guide the customers to the waiting area, keep them engaged and ensure that the customers are supplied refreshments.
- Upgrade personal and company image to stimulate maximum customer appeal.
- Ensure special guests, like disabled people, the elderly, children, and VIPs receive personalized services.
- Help customers during the jewellery trials for the proper presentation of ornaments.
- Direct customers with post-purchase feedback/grievances, or service requirements, to the right avenue.

Functional Responsibilities
- Assist in managing front office and customer relations.
- Assist in maintaining attendance and movement registers for store staff.
- Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis.

Visual Merchandising
- Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines.

Marketing
- Assist in coordinating event management activities during the store launch and product exhibitions.
- Tele calling: Call up potential customers(leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc.
- Conduct competitor study and be fully informed on the products provided by the competitors to answer queries of customers.

Schemes
- Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers.

Internal process
- Adhere to the standard operating procedures in the store.
- Prepare MIS and reports as required by the stores.

People development
- Continuously strive for self-development by actively seeking opportunities for growth.
- Ensure adherence to timelines for completion of performance appraisal for self.
- Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.

Functional Area

Retail Sales

Location

Kolkata

State

WEST BENGAL

Country

INDIA

Educational Qualification

GRADUATION

Age

25 to 30 years

Experience

1 to 2 Years

Salary Range

As per industry standard
**(INR)

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