Global HRss Associate

2 weeks ago

Bengaluru, India Aptean Full time

Overview:
**Global HRSS Associate - Operations**

**2-6 years of experience in leading HR shared services.**

**Exp in NorthAmerica or Americas is must. Willing to work in NA shifts.**

**Job Overview**:
Provide HR administrative services in a customer-focused environment. Maintain confidentiality when handling sensitive personal and company information. Provide customer service support within the organization as the first point of contact for HR administrative-related issues.

**Responsibilities**
- Well versed with HR policies
- End to end HR Shared Services transactional activities
- Deliver a quality and professional service to all internal customers and stakeholders
- Follow Standard Operating Procedures to ensure high quality and consistent service delivery
- Collect and cleanse data to populate management reporting systems
- Input data into Human Resources databases to reflect employee actions according to standard operating procedures (SOPs), service level agreements and quality and timeliness standards; contact managers and human resources staff as necessary to request missing information and resolve invalid data issues.
- Complete data maintenance and audit activities according to Service Level Agreements.
- Conduct all activities according to Service Level Agreements (SLAs) related to hire administration including: employment letter/contract issue; background screening activities; health-related screening as appropriate and administrative tracking and recording of related documentation including maintenance of employee files.
- Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required.
- File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
- Handle complex requests and escalate to relevant parties according to procedural guidelines.
- Share best practices with team members and management.
- Develop and document suggestions for new and improved processes including ideas regarding automated tools and/or procedural policies.
- Foster an environment of teamwork by assisting others in the team to ensure group meets all Service Level Agreements (SLA's).
- Participate in project activities as assigned by management.

**Minimum Qualification**:

- Strong MS Excel & PowerPoint skills
- Excellent business English proficiency - both oral and written
- Analytical bent of mind
- Graduation

**Preferred Qualifications**
- Work exp. preferably in HR and or any other people function area

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” - TVN Reddy

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