Operation Executive

**JOB Description For operation executive**
- Promotes Bakingo Vision, Mission, Culture and Values
- Acknowledges orders timely, Coordinate with kitchen to ensure cake orders are made

on time, as per Guest requirement and as per Company standards

A shift supervisor assigns tasks to subordinate employees, makes sure that all sales and operations run smoothly, responds to customer inquiries and complaints, balances drawers and accounts and the end of a shift, and reports to middle or upper management with any ongoing issues or problems.
- Check customer requests for message on cake/call customer if needed, request for good

rating and positive feedback (Customer centric, good communication and positivity)
- Ensure Riders pick correct orders, will be responsible for complete order cycle and

timely deliveries
- Is Computer Literate and Excel friendly, Updates daily orders & records, Deliveries and

can use software with ease

**Skills and Experience required are**:

- Computer Literate and has worked on excel
- Good communication skills, pleasing personality and eager to learn and grow
- Can work well under pressure with Ability to Multitask.
- Strong planning skills.
- Punctual, responsible
- Strong attention to detail.

**Essential Duties and Responsibilities of a Shift Supervisor**
- Assigns tasks to employees.
- Oversees opening and closing of Outlet.
- Schedules employee hours and shifts.
- Monitors employee work habits and makes sure tasks are completed in a timely fashion.
- Conducts performance reviews.
- Writes up reports of employee behavior or customer complaints.
- Keeps work area clean and organized.
- Motivates employees and offers incentives for strong work performances.
- Welcomes customers in a retail setting.
- Addresses and resolves customer complaints.
- Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.

Ensures that customers are satisfied and find what they are looking for.
- Restocks merchandise.
- Takes store or outlet inventory.
- Makes sure daily production and/or sales goals are met.
- Counts out registers at shift’s end if working in a retail setting.
- Ensures that inventory is accounted for.
- Keeps supervisor and upper level management apprised of daily operations.
- Processes paperwork for HR or upper management as required.
- Trains new employees.

**Required Knowledge, Skills and Abilities**
- Works well with a team.
- Exhibits strong interpersonal and customer service skills.
- Maintains professional but friendly demeanor.
- Possesses physical strength necessary to move and stock merchandise or products in stores and Outlet
- Demonstrates familiarity with basic computer programs, such as Word and Excel.
- Is familiar with inventory software.
- Manages time effectively and efficiently.
- Pays close attention to detail.
- Is capable of disciplining or reprimanding employees when necessary.
- Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
- Demonstrates ability to multitask on a daily basis.
- Exhibits broad familiarity with company products and organization of store and/or Outlet

**Requirements**:
Management experience or Bachelor’s Degree in Management is preferred.

Graduate preferred. Good self-confidence, communication and interpersonal skills. Desire to excel, Eager to learn Positive attitude.

**Salary**: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- R. T. Nagar, Bengaluru - 560032, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX